Category: Leisure & Hospitality
Location: Zanzibar / Pemba
Other Categories: Sales ,
Job Level: Intermediate
Roles and Responsibilities
• Ensure the retail procedure is implemented to and in compliance with local regulations
• Prioritize customer service & implement customer service charter at all times in order to maximize customer satisfaction and service ratings.
• Process the on-trade orders from start to finish which includes, picking and preparing the order for delivery to ensure that orders are delivered in a timely manner.
• Coordinate all the administration and documentation of customer accounts in an organised and transparent manner so all employees can have access to this documentation and understand it, if needed.
• Advise the retail supervisor and sales manager of new promotional ideas to encourage customer footfall & increased spend
• Analyze category sales in order to identify growth areas and potential in the stores stock holding
• Track the monthly invoices to monitor footfall and average spend per invoice to show trends in the business and allow the Retail Supervisor to analyse this information
• Monitor competitor activity and implement plans to ensure we stay ahead of competition
• Complete a timely compilation of report to ensure that management are kept informed
• Complete a quarterly stock check of warehouse and regular in store stock checking to ensure that all goods are accounted for
• Perform other duties as requested by the Line Manager
Educational Qualifications
• Bachelor Degree in related field
Experience Requirements
• 2 years experience in the Retail industry
• Good level of verbal and written English
• Working knowledge of Microsoft Office and POS operation
• Experience within the liquor industry
• Knowledge of alcoholic beverages and brands
• WSET intermediate level certified
Critical Competencies
• Customer Focus
• Passion
• Teamwork
• Knowledge and Skills
• Integrity
• Ownership
• Planning and Organising
• Influence
• Analytical Thinking
• Communication
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