Apply Job at WASSHA Inc:Hardware Engineer

Position: Hardware Engineer
Location: Dar es salaam

Report to: Supply Chain Engineering Manager

Job Summary

We are looking for a Hardware Engineer who will be responsible for supporting our customers in all aspects of software, IT and networking.

Job Description

WASSHA Incorporation; provide the rental device and charging service using clean energy. Our mission is to provide power to the people through Kiosks; WASSHA provides a whole new experience for people in off-grid areas with affordable, accessible and safe electricity. WASSHA agents provide the rental and charging services to end user. We use the environment friendly energy and agents don't need to prepare initial investment to get enough power as we lease every device. We are looking for a Hardware Engineer who will be responsible for supporting our customers in all aspects of software, IT and networking, conduct training and support necessary to allow our software sales representative to be extremely successful and database management.

Duties and Responsibilities:

· Prepare, engineer and deliver software product demonstrations and explain proposed engineering solutions through webinars, open-houses and trade shows.

· Supporting our customers in all aspects of software, IT and networking and database management.

· Coordinate sales and support activities with the appropriate internal resources focusing on current customers and potential customers.

· Provide after-sales support to the customer to when necessary, to identify inefficiencies and to ensure successful use of our products and solutions to improve outcomes.

· Communication, coordination and occasional interaction with our other international business units.

· Conduct electrical safety checks on equipment and repairing.

· Troubleshooting system and network problems, diagnosing and solving hardware or software faults.

· Development of appropriate test hardware and procedures, both informal and formal, to prove the correct operation of hardware.

· Provide support for the hardware and manage component obsolescence throughout its lifecycle.

· Communicate with staff, customers or clients through a series of actions, either face to face or over the telephone to help set up systems or resolve issues.

· Replacing parts and provides hardware electronic engineering support as required.

· Providing support, including procedural documentation and relevant reports.

· Following diagrams and written instructions to repair a fault or set up a system.

· Setting up new users' accounts and profiles and dealing with password issues.

· Working continuously on a task until completion (or referral to third parties, if appropriate).

· Prioritizing and managing many open cases at one time.

· Rapidly establishing a good working relationship with customers and other professionals, e.g., software developers.

Required Education, Skill and Experience:

• Degree qualified in Electrical and electronic Engineering or related programs.
• Proven work experiences as a Team Leader/Supervisor with minimum of 3 years’ experience.
• Leadership skill and experiences in work environments.
• Experiences to train and educate team members under you.
• Ability to write comprehensive technical design documentation.
• Ability to effectively research and solve complex technical issues.
• Strong oral and written communication skills, Innovative thinker and problem solver.
• Ability to work individually with multitasking and in a team.

How to Apply
1. Interested individuals should submit their applications to recruit@tz.wassha.com indicating why you think you qualify for
2. Email subject should indicate the position.
3. Current CV, indicating relevant experience based on previous tasks; and skills that you are bringing into the organization.
4. Names and contacts of three referees who have supervised you in your previous working history.
Telephone will not be entertained.