At Vodacom, we’re working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it’s our human spirit, together with technology, that empowers us to achieve this.
We challenge and innovate in order to connect people,
businesses, and communities across the world. Delighting our customers and
earning their loyalty drive us, and we experiment, learn fast and get it done,
together.
With us, you can be truly be yourself and belong, share
inspiration, embrace new opportunities, thrive, and make a real difference.
Description
Role purpose:
Responsible for driving M-Pesa merchant payments ecosystem and develop cashless
society through Initiatives that will grow and promote merchant payments across
the small and medium size enterprises. Create and execute SME merchant payment
strategy & provision of expert knowledge. Interacts with other teams within
the function or work area, plans and controls resources required for delivery
Key accountabilities and decision ownership
• Create and execute SME merchant acquisition strategy (both
online merchants and offline
• Create and execute marketing & promotion strategy to
increase customer adoption
• Identify opportunities and develop new products, using data
and insight to establish the consumer’s problem or unmet need
• Build a merchant payments ecosystem and VAS services that
will attract merchants and drive adoptiom
• Ensure delivery of all Merchant payment targets mainly
active merchants and customers, revenue, value transactions and other payment
channels targets
Key performance indicators:
• Active SME Merchants Market, Value & Revenue share
• Accurate and timely delivery of the SME Merchant plans
specified on the calendar
• End to end execution of SME Merchants propositions and
engagement plans
• Quality of support and stakeholder alignment
Core competencies, knowledge and experience
• Project Management – experience with management of project,
teams & achieving deadlines
• Commercially astute – solid understanding of market,
competitor, & business
• Strategically Oriented – solid understanding of the integrated
set of products and services included within the merchant business portfolio;
• Strong Analytical skills – able to assess reports, identify
issues, root cause, and recommend solutions, expert spread sheet skills
• Financial Management – develop and manage budgets, drive
down costs wherever possible.
• Inspirational Leadership – develop and maintain great
working environment throughout Merchant section
• Presentation and communication skills – superior, both
written and oral. Experience in report writing expert word processor and
PowerPoint skills a distinct advantage
Must have technical/professional qualifications:
• 5+ years’ experience industry or functional experience.
• Bachelor degree in Business Administration, Economics, Marketing
or its equivalent.
• Strong analytical skills and business acumen.
• Build and maintain relationship with key stakeholders in
the value chain.
• Telecommunications experience would be advantageous.
• Project knowledge and experience would be advantageous.
Job Responsibility
* Assists, advises and executes processes and activities
related to the design, development and implementation of sales programmes and
tools to meet the business objectives;
* Supervises a team of sales professionals who measure,
analyse and report on key sales activities, identifying areas for improvement
and opportunities to improve sales and service that will impact revenue, market
share and customer experience;
Builds strong relations to support with negotiations and
signing up contracts;
* Uses best practice knowledge to provide thought leadership
through extensive sales experience to achieve sales and revenue targets within
area of responsibility;
* Effectively interacts with internal teams to ensure
adherence to training requirements, across all sales channels, and looks to
identify skills gaps in line with Learning and Development teams;
* Responsible for providing sales reporting.
Skills
Selling Business Outcomes
Managing the Sales Cycle
Commercial Acumen in the B2B Environment
Customer Centricity
Application of Vodafone Business Sales Tools
B2B Product Knowledge and Proposition Delivery
Commitment from Vodacom
Vodacom is committed to attracting, developing and retaining
the very best people by offering a flexible, motivating and inclusive workplace
in which talent is truly recognized, developed and rewarded. We believe that
diversity plays an important role in the success of our business and we are
committed to creating an inclusive work environment which respects, values,
celebrates and makes the most of people’s individual differences – we are not
only multinational but multicultural too. At Vodacom you will have access to
our excellent flexible benefits programme that you would expect from any global
company.
