Description
We are looking for a Call Center Representative that will be the liaison between our
company and its current and potential customers. The successful candidate will be able to
accept ownership for effectively solving customer issues, complaints and inquiries; keeping
customer satisfaction at the core of every decision and behavior.
Responsibilities
• Manage large amounts of inbound and outbound calls in a timely manner
• Follow communication “scripts” when handling different topics
• Identify customers’ needs, clarify information, research every issue and provide
solutions and/or alternatives
• Seize opportunities to upsell products when they arise
• Build sustainable relationships and engage customers by taking the extra mile
Keep records of all conversations in our call center database in a comprehensible
way
• Frequently attend educational seminars to improve knowledge and performance
level
• Meet personal/team qualitative and quantitative targets
Requirements
• Previous 2 Years experience in a customer support role
• Track record of over-achieving quota
• Strong phone and verbal communication skills along with active listening
• Familiarity with CRM systems and practices
• Customer focus and adaptability to different personality types
• Ability to multi-task, set priorities and manage time effectively
• High school degree
• Fluently English. French and Arabic will be advantage
To Apply:
Send your CV by Email to: info@mrkuku.orgAll CV must be in PDF otherwise, you will be disqualified
Strictly Don't Send your Academic Certificates or Transcripts.
Deadline: 31/07/2021
