This position is for Tanzanians only.
Responsibilities:
- Coordinate all group reservations and all transport requests for guests and employees.
- Create new Booking Codes and modify existing Booking Codes to include cancellations, date changes, block changes, rate changes and billing changes.
- Maintain blocks based on historical information and pick up reports.
- Monitor “trace” date on all groups. Input rooming lists accurately.
- Review rooming lists prior to arrival for special requests, spelling, duplicate profiles and billing instructions.
- Ensure all VIP’s and Special Attention’s are noted in the profile and SMYKM are sent for them.
- Attend and Host Resume Meetings / Pre Con Meeting.
- Prepare and communicate Group Resumes and Group Action Plans in the Group pre con meetings.
- Calculate Attrition charges within 3 days of group departure. Liaise with all appropriate departments regarding group needs.
- Answer general inquiries typical of a reservations environment in a friendly, timely and professional manner.
- Answer all incoming calls and return all messages in a timely manner. Required to be the main contact person in the Lodge for FAM trips.
- Prepare itineraries for all FAM trips and communicate the same to all departments via email. Attend Weekly arrivals and Daily power meetings as required. Be the main contact at the Lodge for all wedding package inquiries
- Coordinate with all departments in ensuring the wedding ceremony is carried out at the Lodge. Required to focus on providing outstanding service.
- Complete reservation transactions from start to finish in the computer system. Respond properly in any hotel emergency or safety situation.
- Take reasonable care to perform duties as instructed and to prevent injuries to self and others. Report any safety maintenance of equipment.
- Identify and report hazards. Follow the Hotel Policies and Procedures in relation to OH&S and Injury Management
