NBC is the oldest serving bank in Tanzania with over five decades of experience. We offer a range of retail, business, corporate and investment banking, wealth management products and services.
Position: Lead Generator Agency Banking (Bukoba Branch)
Job Summary:
Provide specialist advise and support for day-to-day work,
in order to execute predefined objectives as per agreed standard operating
procedures (SOPs). Selecting this role has a compensation & benefit impact
in Kenya, Uganda, Botswana, Mozambique, TZ (BBT), TZ (NBC). Please contact
Reward for details.
Job Descriptions:
a: Agent On boarding / Lead Generation
- On board and process applications of Agents in line with NBC Bank policies and regulatory requirements submit to Line Manager for review before submitting for processing
- Delivering exceptional
sales performance through daily sales activities to drive agent
performance.
- All agent
documentations are updated and stored properly
- Conducting Agent
assessments according to the Operations Manual
- Deliver exceptional
sales performance in Agency banking by identifying new and potential
agents
- Participate in
Agency banking sales campaigns to meet specific target
- Performing branding
duties to ensure agents are properly branded and visible
- To ensure
all agents operate at their agreed level, as per key agent indicators; For
Example – Enough float, Registrations and transactions.
- Manage agent’s
relationship with branches and working direct with branch managers
and branch sales team to ensure successful agent recruitment, support
training objective are met to drive growth
- Supporting agent
in sales and account opening to ensure customer accounts are opened as per
account opening procedures.
- Performing any
assigned task related to agency banking operations and sales
- Identify and
recruit agents, targeting key business in their location as well as
targeting top performing agents.
- To ensure
POS and merchandising material are effectively distributed
- Provide weekly/
Monthly agent visit report as per agreed format
- Perform visit of all existing agents within your circuit at least once a month
b: Agent Operations management
- Growing agent base within the assigned area
- Visiting agent
portfolio as assigned and managing the agent network.
- Conversation of
Non Transacting agents to transacting
- Supporting customer
base on boarded through agents to fund the accounts
- Attending daily
sales review meetings and perform the daily activities accordingly.
- Providing a
weekly sales activity plan to Branch Manager and Agent banking head office
team.
- Study and assess competitors activities on the ground through daily agent visits and capture useful information for feedback and improvement
c : Direct Sales
- Facilitating first-contact meetings with potential NBC Wakala
- Contact/visit the existing agents and new prospects to sell product and strengthen the relationshipDaily planning of sales activities to ensure optimal utilization of allocated area/location to sell.
d: Branding and retention of agents
- Visiting agents monthly within given vicinity
- Ensure that
every on boarded agent is activated and branded accordingly
- having
signage, tariff guide, user guide and log book)
- Let the
agent know about new product or promotion
- Respond to
agents queries/ complaint accordingly
- Providing initial training to the agent.
h :Compliance and Risk Management:
- Ensure that planned training interventions take place, particularly for compulsory training. Attend all assigned training before deadline.
- Directly responsible
for discipline - initiate misconduct or incapacity charges, follow NBC
discipline processes together with HR.
- Attend all booked meetings.
- Share knowledge and experience with other LG in the Team
- Agree annual
performance objective with team leader including specific target
- Pursue continues
improvement in personal development by participating in development
programs
- Display code of
conduct and self-discipline
Qualifications:
Bachelor`s Degrees and Advanced Diplomas - Business,
Commerce and Management Studies, Digital familiarity (Meets some of the
requirements and would need further development), Experience in a similar
environment, Openness to change (Meets some of the requirements and would need
further development), Product and/or Service Knowledge (Meets all of the
requirements), Sales Management (Meets all of the requirements)
Location: Bukoba Branch NBC
Deadline: 2021-08-14
