Position: Customer Success Manager
Location: Dar es Salaam, Tanzania
The ideal candidate will have impeccable relational skills and can create win/win environments for all parties that he or she works with. This candidate will be responsible for providing an excellent customer success leadership experience and help customers success agents achieve their desired goals.
Responsibilities:
- Own overall relationship with assigned clients
- Own a customer success agents
- Ensure retention and satisfaction of all assigned clients
- Main driver of telesales turnovers
- Achieve the company goals and strategy
- Monitor/generate routine reports
Qualifications:
- Bachelor's degree or equivalent experience
- +5 years Experience in customer success
- +3 years Experience in a leadership position
- Strong written and verbal communication skills
- Detail-oriented and analytical
- Demonstrated ability to increase customer satisfaction
