Job vacancy at Good Neighbors: IT Technical Support Officer

Job advertisement

Good Neighbors is an international humanitarian development NGO founded in Korea in 1991. It was granted General Consultative Status from the United Nations Economic and Social Council (UN ECOSOC). The aim is to make the world a place without hunger, where people live together in harmony. In Tanzania it was officially established on 2005 and our efforts work towards creating environment where children’s rights are protected and sustainable development of communities through empowerment, leadership and ownership.

Good Neighbors Tanzania is looking for individuals to join our highly motivated team in the following role;

Position: IT Technical Support Officer

Reports to: AD Manager

Location: Dar es Salaam

Contract Duration: 1 Year contract

Good Neighbors Tanzania – Head Office is looking for a suitable candidate for the mentioned post, who will be responsible to monitor and maintain the computer systems and networks, installing and configuring computer systems, diagnosing hardware and software faults and solving technical and applications problems in order to ensure that, the organization performs all of its operations efficiently.

Duties and Responsibilities

Install and configure computer hardware operating systems and applications.
Monitor and maintain computer systems and networks.
Communicate with staff in HO and other Office to help set up systems or resolve issues.

Respond to IT issues; hardware maintenance, software, networking, etc.
Administer network and data security, including directory, group policy, firewalls, virus protection, email security etc.

Perform data backups to ensure all company-owned work is saved.

Set up equipment, accounts, password and profiles for new users and employees.

Troubleshoot system and network problems, diagnosing and solving hardware or software faults.
Replace parts as may be required and conduct safety checks on computer equipment.
Provide support, including procedural documentation and relevant reports
Respond within agreed time limits to call-outs
Prioritize and manage many open cases at one time including work on a task until completion (or referral to third parties, if appropriate)
Rapidly establish a good working relationship with others including vendors, professionals, software developers etc.
Test and evaluate new technology and provide recommendation to the organization.
Any other duties as may be assigned from time to time.

Qualifications: Education/Knowledge/Technical Skills and Experience

Bachelor’s degree in computer science, information systems, or related field
Three years’ experience in related field
Industry certification or other related IT professional certification as may be applicable
Experience with NGO is an added advantage
Exceptional time, task, and resource management skills
Strong computers skills
Excellent written and verbal communication skills
Problem solving and critical skills

Other Competencies/Attributes:

Honesty, integrity, transparency and professionalism
Ability to multi-task, ability to handle pressure well, flexibility, adaptability to transitions
Strong knowledge of information, software, hardware, new systems and upgrades
Self-motivational and organizational skills
Ability to follow instructions and work with minimum supervision
Perform other duties as may be required

Application Instructions:

Please click the following the link to apply https://196.45.145.94/career/login.aspx
Please complete ALL of the required fields of the forms found in the left-hand menu of the portal page after clicking the link.
Apply job by Click on the search job at the top of the page or on left side menu.
Select a vacancy of interest.
Read the job requirements thoroughly.
Click apply
Click on the Preview option on top of the page or Preview Resume on left hand side menu bar to review your CV before submission and verify that your email address is correct.
All applicants should provide current contact information of their referees.
Deadline for application is not later than 30th August, 2021.
Only shortlisted applicants will be contacted through their active mobile numbers and email addresses.
Good Neighbors Tanzania will not be responsible for transport or/and accommodation during the interview, there will be no refund for the expenses incurred.

The deadline for submitting the application is 30 August 2021.

CLICK HERE TO APPLY