POSITION: Shop Manager - Mbeya
At Vodacom, we’re working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it's our human spirit, together with technology, that empowers us to achieve this.
We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together.
With us, you can be truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference.
Description
The key responsibility of the Shop Manager is to provide quality customer service to ALL clients entering the Vodashop through optimal management. The Shop Manager will be responsible for managing the sales and customer service team, as well as stock & merchandising. The Vodacom flagship shop also provides an opportunity for customers to solve their queries and must ensure that this is both possible and operated efficiently.
Targets execution:
• Ensures the achievement of Company sales and revenue targets in the shop and selling Vodacom’s products and services
• Ensuring new connections to the Vodacom network
Look & feel:
• To ensure that the general shop outlook and fittings are in order and functioning
• Ensure that shop staff appear smart in full uniform
Implement sales activities in the flagship shop:
• Drive sales revenue, data & voice usage activities
• Manage sales processes by ensuring that payments and sales are in line with company policy and procedures
• Track retail sales trends & recommend strategies for retail road map formulation.
• Monitoring competitor activity and report with recommendations for action
Customer Service:
• Ensuring excellent customer service as per VTL standards
• Ensure that customer service provided by subordinates meet VTL standard and exceed customer expectation.
• Escalate & Follow up on all outstanding customer logs and ensure they are properly addressed & closed.
Cash & Stock Management:
• Carry out a daily stock count and ensure that total sales effected through the Point of Sale system adds up to the stock count in the store.
• Ensure that stock is monitored continuously, maintain shop stock at the required level and place orders timely to avoid stock outs.
Reporting:
• Generates weekly, monthly, and quarterly reports on the sales trends of the shops
• Generates weekly reports on shop performance and stock status
• Market intelligence reports on competitor activity
• Co-ordinates training for all shop staff on Vodacom’s products and/or services
QUALIFICATIONS & EXPERIENCE
• Degree/Advanced Diploma in sales or equivalent training in business or sales management
• At least 2 years working experience in sales
• Able to work under high stress with short-term targets and objectives
• High level of integrity and work ethics
• Presentation skills, Computer literacy – Excel, Power point and Word
Skills
Digital Advocacy
Competitor Awareness and Cross Sell
Ownership
Building Rapport
Resilience
Building and Proposing Solutions
Empathy
Objection Handling and Negotiation
Identifies Customer Needs
Commitment from Vodacom:
Vodacom is committed to attracting, developing and retaining the very best people by offering a flexible, motivating and inclusive workplace in which talent is truly recognized, developed and rewarded. We believe that diversity plays an important role in the success of our business and we are committed to creating an inclusive work environment which respects, values, celebrates and makes the most of people’s individual differences - we are not only multinational but multicultural too. At Vodacom you will have access to our excellent flexible benefits programme that you would expect from any global company.
