Purpose
To attend promptly to all calls and clients’ cases and to assist with technical & recovery jobs, in accordance with Cartrack policies and procedures. To ensure prompt, efficient and effective support to clients’ inquiries.
Key Responsibilities:
• Monitor and respond to incoming events from tracking units by immediately contacting clients to confirm or verify that all is in order with the vehicles.
• Provide support when required for none streaming issues to clients that call directly to Cartrack.
• Attend to inbound calls from clients testing units or requesting positions on vehicles.
• Escalate complex matters to systems support and IT- Support staff.
• Coordinate all control room recoveries.
• Provide weekly reports to Management.
• Identify anomalies or faults from incoming cases.
• Assist the Technical team during installations.
• Attend to all activities during the shift
Experience Required
• 2 years in Call Centre environment (inbound and outbound)
• Experience in an emergency call centre environment an advantage
• Experience dealing with clients
Qualifications Required
• Diploma in Information Technology Competencies
• Excellent Communication Skills
• Customer Services Orientated
• Problem Solving Skills
• Attention to Detail
• Excellent command of English
