Customer Service Officer
VisionFund Tanzania Microfinance Bank Ltd (VFT MFB) formerly known as SEDA is a fast growing and reputable Micro Finance Bank (MFB). It has a loan book of TZs. 17 Billion and 30,000 customer base. More that 5,000 of them being small holder farmers.
VFT-MFB is seeking to employ a dynamic and committed Tanzanian young men & women who have passion for people’s economic development to fill in the vacant positions detailed here below;
Work Reference No. 002/22
Position: Customer Service Officer
Reporting to: Business Centre Manager (BCM)
Responsibility:
Provides support to Business Centre Manager in day to day activities related to data entry/ in VFT MFB system
Provide satisfactory customer serv ice to VFT internal and external customers
Main tasks
- Attends customer inquiries
- Promotes/markets Savings
- Directs customers to respective officer or right channel
- Monitors/attends customers’ ATM usage
- Register and solve customers’ compliances
- Pass right information to customers
- Issues marketing tools such as fliers to customers
- Ensure accurate data entry
- Acknowledges bank correspondence
- Sends disbursement sheet to Central Processing Center,
- Post and receive the Business Centre Parcels
- Does photo copy and printings,
- Keeps the Business Center stationeries
- Keeps under safe custody all clients loan collaterals, files, documents and other valuable items
- Opens savings accounts
- Petty cash reimbursement disbursement as per policy Effect cash and cheque payment s as per authorized, approved or request voucher
- Ensure payment of services delivery agents, partners e g. bills, contractors, labour wages if any
- Purchases of office items e g water, sugar, utensils e t c
Education & Experience:
- Degree Holder in Accounting,
- Must have a clear understanding of data entry and technology
- Very good knowledge and comfort dealing with financial information
- Very good analytical &. reporting skills
- Proficient in Microsoft office application
- Be a good leader
- Very good communication and marketing skills (both written and verbal)
General attributes:
- Able to develop strong VFT relationships and Clients Builds strong teams work
- Able to manage the multiple relationships of Staff and
- Central Processing Centre
About our working environment & remuneration
VisionFund Tanzania Microfinance Bank has a calm and harmonious working environment where staffs are highly valued. Good work is recognized and rewarded accordingly and there is an opportunity to grow professionally and spiritually.
Mode of Application:
Interested and suitably qualified individuals should; Forward their application letter, attaching certified copies of their academic and professional certificates; detailed CV’s with three referees to vftHRstaff@vftz.co.tz
OR:
Physically send their applications through the postal address below:
VisionFund Tanzania Microfinance Bank Limited,
AICC Building, Serengeti Wing, 5th Floor
P.O. Box 1546,
Arusha, TANZANIA
All applications should be addressed to;
The Chief Executive Officer,
VisionFund Tanzania Microfinance Bank Limited
P.O. Box 1546,
Arusha, TANZANIA
The position should be the subject of the email application.
The deadline for the application is on 17th January, 2022. N.B. Only short-listed candidates will be contacted.
Disclaimer
VisionFund Tanzania Microfinance Bank would like to inform the general public that it has not
engaged any consultant/agent to conduct recruitment on its behalf.
