The incumbent that we are looking for will be in charge of customer retention, branch productivity; enhancing customer service and loyalty; and generating growth through effective customer relationship management in order to achieve the branch’s business target.
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Core Responsibilities:
Business Growth:
- Ensure business growth through marketing of bank products; build and maintain existing and new customer relationships to achieve annual business targets
- Monitor performance of branch in achieving its overall business target
- Set targets for the branch business team and monitor performance to ensure the Branch achieves its overall business targets
- Manage branch’s liability portfolio and cross selling
- Provide recommendations in the development of new products as well market for the new products up take
Customer Service & Operations:
- Ensure customer retention by enhancing customer service at the branch level e.g. monitoring of customers’ complaints and transactions, meeting with high net worth clients regularly and maintain personalized relations
- Respond to Customer related queries as they arise
- Manage branch’s liability portfolio through pushing for growth of low cost accounts and cross selling
- Assist in the development of new products as well as push for the new products up take
- Ensure that branch business practices are compliant to relevant banking laws and regulations, systems and procedures
- Ensure timely submission of reports such as periodic business, call reports and surprise check reports etc.
- Implement board/management directives for the branch in an effective and timely manner
- Overall in charge of staff within department including leave management, training, coaching and mentoring for the business staff
- Support the Head of Business Development in preparing branch business related budget by providing inputs
- Attend to audit queries related to Branch business
- Liaise with respective departments in the bank for efficient and effective administration of the branch
Knowledge & Skills:
- Knowledge on bank products
- Strong understanding of banking business
- Business development skills
- Sales & Marketing skills
- Analytical skills
- Leadership skills
- Communication skills
- Strong Relationship Management & Interpersonal skills
- Problem solving skills
Qualifications & Experience:
- Bachelor’s Degree in Business Management, Marketing, Economics, Accounting, Finance or any other related field
- At least 5 years of work experience at Senior Officer level in Business Development in a bank; with 3 years’ experience in Branch Operations and Retail Sales.
