Internship opportunity at WiA Company Limited: IT Intern

 

Information Technology Intern

Internship
Dar es Salaam
WiA Company Limited
WIA is a System Integrator, leader specialized in providing Enterprise and government with innovative, reliable and cost effective ICT solutions.

RECENT GRADUATE IT INTERN
Job Description:
We are looking for a competent Junior IT engineer to provide fast and useful technical assistance on computer systems. You will answer queries on basic technical issues and offer advice to solve them.

Similar jobs:

• Driving job vacancies at Americares Tanzania
• Women security guard at Ngorongoro safari lodge
• Counter Sales & Administrator at CVpeople Tanzania
• Job vacancies at East Africa Fruits Ltd

An excellent technician must have good technical knowledge and be able to communicate effectively to understand the problem and explain its solution. They must also be customer-oriented and patient to deal with difficult customers.
The goal is to create value for clients that will help preserve the company’s reputation and business.

Responsibilities:

• Serve as the first point of contact for customers seeking technical assistance over the phone or email.
• Perform remote troubleshooting through diagnostic techniques and pertinent questions.
• Determine the best solution based on the issue and details provided by customers.
• Walk the customer through the problem-solving process.
• Direct unresolved issues to the next level of support personnel.
• Provide accurate information on IT products or services.
• Record events and problems and their resolution in logs.
• Follow-up and update customer status and information.
• Pass on any feedback or suggestions by customers to the appropriate internal team.
• Identify and suggest possible improvements on procedures.

Qualifications:

• Tech savvy with working knowledge of office automation products, databases, and remote control.
• Good understanding of computer systems, mobile devices and other tech products.
• Ability to diagnose and resolve basic technical issues.
• Proficiency in English, Swahili
• Excellent communication skills.
• Customer-oriented and cool-tempered.
• BSc/BA in IT, Computer Science, or relevant field.

Position Type: Full Time
Job Type: Entry level

MODE OF APPLICATION
Send your CV to hr@wia.co.tz

For more daily job updates join us on -

Telegram group: CLICK HERE

Whatsapp groups: CLICK HERE