Service Manager
locations Mwanza
time type Full time
job requisition id R0042410
Job Title: Product Specialist
Location Mwanza, Tanzania
Service Manager
Your Profile
time type Full time
job requisition id R0042410
Job Title: Product Specialist
Location Mwanza, Tanzania
About us
Sandvik Mining and Rock Solutions (SMR) is a business area within the Sandvik Group and a leading global supplier of equipment, tools, service, and technical solutions for the mining industry. The product offering covers rock drilling, rock cutting, rock crushing, loading, and hauling and materials handling.
Service Manager
- Continue to manage Field Service and Contracts to ensure all paperwork is completed so that invoices are paid by the clients without delay.
- Meet Budgeted monthly Customer Service UG Sales.
- Meet all Budgeted Financial targets for the Customer Service UG department.
- Meet all other Targets as set by the Segment Customer Service Managers and PLM’s
- Assist SMC Central Africa Management to meet NWC targets
- Monitor the Customer Service requirements in Tanzania and other new areas
- To ensure that the customer service team operates effectively and efficiently and that the sales and profitability targets are achieved.
- To drive team performance through effective and regular performance management and coaching.
- Manage, develop and support the customer service team within a designated area to implement relevant marketing and sales plan.
- Manage the Maintenance Contracts for Underground Mining.
- Implement any new Maintenance contracts on time.
- Monitor and avoid Contract Creep on Underground Contracts
- Develop training modules as required to address customer needs, and market
- demands.
- Overseeing and managing technical training in accordance with the annual training schedule for both internal and external customers.
- Ensure all areas where SMC Employees are working meet SMC Safety standards and targets
- Drive the Sandvik “Zero Harm” and “Developing a Culture of Consequence” Program
Your Profile
- Diploma or Trade qualification with equivalent technical experience
- 5-10 years’ experience in a business similar role ideally within the construction or mining industry.
- Minimum 5 years’ experience in a mining / technical or sales environment
- Knowledge and understanding of Sandvik as well as customers business
- Intimate knowledge of Sandvik mining products and applications
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