Job Opportunity at Expert Consultancy Ltd: Front office manager

 Front office manager

Expert Consultancy Ltd

Dar es Salaam

Job Description

This is an exciting opportunity exists for experienced Front Office Manager at a High end Safari Lodge in Central Serengeti.

This is property away from town and an energetic, hands-on candidate would be best suited for this role.

Scope and general purpose of the job:

Front office manager will overlook the Reservation Centre operations and Front office section at the lodge to ensure both achieves its revenue targets

Key Responsibilities:

• The acquisition and maintenance of guests
• To manage and oversee the daily operation of the department
• Maintaining the required operational and service standards
• Ensure all relevant policies and procedures are adhered to within assigned departments
• Leading, training and motivating the Front Office team
• Guest comment management
• Handling and resolving guest queries and complaints
• Involvement in the recruitment process of the Department
• Successfully maintaining a minimum O-Status account
• Front Office Administration
• Oversee all stock control, from ordering to stock counts
• Achieve set monthly budget targets
• Actively control and minimize the department’s expenses
• Yield management
• Controlling operating/service stocks and ensuring accurate stock counts at the required times
• Enforce strict adherence to Quality Assurance standards at all times
• Managing all reservation aspects of the departmen
• Budgeting for the department
• Overseeing the housekeeping department operations
• Debtors management
• Produce required reports timeously and ensure accuracy at all times
• Duty management
• Sales Calls and Telesales to get business
• Any other duties as may be assigned by superiors from time to time.

Critical Skills and Experience:

• Front Office Diploma/Degree and/or Hotel Management Qualification advantageous
• 5-8 years Front Office Experience with three years as HOD in same department
• Be self-motivated and be able to take initiatives.
• TEAM player with a positive attitude.
• Excellent computer literacy – Pastel, Opera, Microsoft Excel and Word
• Be contactable after hours to assist in periods of high demand or in case of an emergency.
• Fluent in Kiswahili/English both verbal & written

Our Client offer the following:

• Good and reasonable salary package depends on experience
• Accommodation within the facility
• Medical insurance for spouse and four children
• Communication allowance
• Free internet whenever on the job
• Food while on job

Please Note:

The successful candidate will be based in Central Serengeti.

Share only CV to: application@expertconsultancy.co.tz .

Please note ONLY shortlisted candidates shall be contacted.

CLOSING DATE: 20th October, 2022

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