Guest Relations Officer at CRDB Bank

Reporting To: Building Caretaker

JOB PURPOSE

The purpose of the Guest Relation Officer (GRO) is to assist with a variety of clerical and administrative duties. These tasks include receiving & greeting clients, answering phones, taking messages, managing email and mail correspondence, and calendaring. GRO may also assist with invoicing, updating client files, and ordering office supplies.

KEY RESPONSIBILITIES:

Receive and greet all visitors in a professional and warm manner
Collect and distribute all incoming mail and courier items
Provide excellent customer service to both internal and external clients
Provide basic and accurate information in-person and via phone/email
Develop and maintain a tracking system on all incoming & outgoing mails and courier items for the office
Assisting clients in finding their way around the office, whenever required
Assisting with a variety of administrative tasks including copying, faxing, taking notes, and making travel plans.
Assist in any ad-hoc duties, projects, and activities as and when required.
Ensure front reception desk is tidy and presentable, with all necessary stationery and material (e.g. pens, forms and brochures)
Executes all administrative tasks to the highest quality standards.

EDUCATION, EXPERIENCE, KNOWLEDGE AND SKILLS REQUIRED

Bachelor’s degree in public administration from recognized University.
Any relevant certification on buildings specialization (Banking or Secretarial Courses) shall be an added advantage
At least 2 years’ experience in Front Office duties
Experience in Banking/Financial institutions will be an added advantage.
Problem-solving and analytical skills.
Attention to detail
Flexibility to get involved in all aspects of information provision.
Strong communication skills to deal with different customers & colleagues, suppliers and vendors.
Computer literacy especially MS Office, Excel, Outlook etc.
High level of integrity
Focus and Compliance
Professional attitude and appearance
Pro activeness and innovative in problem solving

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