Company DescriptionAltezza Travel is a team of dedicated wildlife specialists, whose mission is to turn your Tanzanian dreams into reality. We are vastly experienced in organizing top-notch Kilimanjaro climbing expeditions and wildlife safaris. Unparalleled safety standards, individual care for each guest and professional guides are the foundations of our vision. We will make your adventure a lifetime memory!
Role Description
This is a full-time on-site role located in Kilimanjaro. As a Briefer, you will be responsible for providing briefings and orientations to guests.
- To provide guest with information in their Kilimanjaro climbing expeditions and wildlife safaris, including briefing them on the itinerary, safety protocols, and answering any questions guests may have.
- To assist the guests with luggage, preparation of gears or with other tasks needed.
- Meeting and briefing clients before and after the expedition with helping them to solve their problems, if any concern on their expedition and their stay in the country.
- Working with the front office staff to ensure that all guest requests are handled properly in a timely manner.
- To assess and review customer satisfaction and service recovery process.
Qualifications
- Diploma or Degree of related field or any
- Attention to details and ability to multitask effectively
- Excellent communication and presentation skills
- A positive, friendly and helpful attitude towards guests and team members
- Strong attention to detail
- Ability to deliver information clearly and concisely
- Customer service experience
- Knowledge of outdoor activities and adventure tourism
- Ability to work in a team and deliver exceptional service
- Knowledge of Tanzanian wildlife and attractions
- Previous experience in a briefing or orientation role is a plus
- Multilanguage speaking will be more considered like Russian , French, Germany and Spanish
How to Apply:
All interested applicants should submit a cover letter, CV, supporting documents, and phone number to HUMAN RESOURCES MANAGER, ALTEZZA TRAVELLING LIMITED P.O .Box 938 Moshi Kilimanjaro. or send through hr@altezza.travel Please make sure the subject of your email will be: BRIEFER – APPLICATION Deadline for the submission of applications is at 4 PM on 10/ JUNE /2024 Only applications in English will be considered. Please note that only short-listed candidates will be contactedFor more information do not hesitate to call 0757195654
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