At Vodacom, we’re working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it’s our human spirit, together with technology, that empowers us to achieve this.
We challenge and innovate in order to
connect people, businesses, and communities across the world. Delighting our
customers and earning their loyalty drive us, and we experiment, learn fast and
get it done, together.
With us, you can be truly be yourself and
belong, share inspiration, embrace new opportunities, thrive, and make a real
difference.
Role Purpose & Key
Responsibilities
Role purpose:
·
The
key purpose of Law Enforcement & Security Operations Officer to oversees
Law Enforcement Assistance (LEA) and security operations, to ensure compliance
to the applicable legislations in the data held in Vodacom systems, internal
policies, procedures, guidelines, and standards, as well as all the Memorandum
of Understanding (MoUs) with all the Law Enforcement Agencies (LEAs): and to
develop and enforce LEA and security digitization’s and policies to ensure a
safe environment for company properties, employee’s contractors, and visitors.
Key Responsibilities:
·
Administer
all lawful requests from LEAs for the provision of data held on Vodacom
Tanzania systems and advice to LEAs on the interpretation of Vodacom data.
·
Prepare
and maintain a variety of records, logs, and files, including information of a
confidential nature, with strict secrecy and confidentiality as per the
applicable policies, procedures, guidelines, and standards.
·
Determine
the prioritisation of the LEA requests and reply within the stipulated Service
Level Agreements (SLA).
·
Compile
information and data related to the LEA function, for reporting purpose, on
weekly, monthly, and quarterly basis,
·
Perform
a wide variety of specialized duties independently, in support of the LEA
functions delegated to a manager level administrator.
·
Manage
access entry to all Vodacom offices and designated areas, and ensure security
to management, staff, and visitors during working hours.
·
Management
of work schedules of all security personnel of a contracted security company to
always ensure a secure environment.
·
Develop
methods to improve security policies, processes and practices and recommend
changes.
·
Direct
preparation and distribution of information to inform management and staff of
security policies, procedures, and practices.
Qualification, Competencies,
Knowledge and Experience
·
Bachelor’s
degree in either Telecommunication Engineer, Computer Science; or Information
and Communication Technology ICT); and
·
Sequential
Query Language (SQL) certification and/or working knowledge.
·
Proficient
with Microsoft software’s i.e., word and excel.
·
Ability
to maintain a strong sense of propriety concerning confidential matters.
·
Customer
privacy legislations and regulations.
·
Knowledge
of relevant security equipment’s, policies, procedures, and strategies to
promote effective security.
·
Computer
user knowledge and working SQL knowledge.
·
Good
report writings and communication skills (verbal and written).
·
Interpersonal
and stakeholder’s management/coordination.
·
Integrity
and ability to keep a high level of secrecy and confidentiality.
Commitment from Vodacom
Vodacom is committed to attracting,
developing and retaining the very best people by offering a flexible,
motivating and inclusive workplace in which talent is truly recognized,
developed and rewarded. We believe that diversity plays an important role in
the success of our business and we are committed to creating an inclusive work
environment which respects, values, celebrates and makes the most of people’s
individual differences – we are not only multinational but multicultural too.
At Vodacom you will have access to our excellent flexible benefits programme
that you would expect from any global company.
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