Regional Business Executive – Mwanza
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Job Title: |
Regional Business Executive |
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Department: |
Business |
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Reporting line: |
Zonal Business Manager |
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Location: Job
Grade: |
Mwanza 12 |
About ENGIE Energy Access
ENGIE Energy Access is the leading Pay-As-You-Go
(PAYGo) and mini-grids solutions provider in Africa. The company develops
innovative, off-grid solar solutions for homes, public services, and
businesses, enabling customers and distribution partners access to clean,
affordable energy. The PAYGO solar home systems are financed through affordable
installments from $0.19 per day and the mini-grids foster economic development
by enabling electrical productive use and triggering business opportunities for
entrepreneurs in rural communities. With over 1,800 employees, operations in
nine countries across Africa (Benin, Côte d’Ivoire, Kenya, Mozambique, Nigeria,
Rwanda, Tanzania, Uganda, and Zambia), over 1.9 million customers, and more
than 9 million lives impacted so far, ENGIE Energy Access aims to impact 20
million lives across Africa by 2025.
Job Purpose
Responsible for leading and managing a team of
Acquisition & Collection Agents, Installation Technicians, Dual
Contractors, and their customers – responsible for the full customer cycle
i.e., Acquisition, Collect, Recover, Maintain, and Fulfil.
Responsibilities
·
Business
Management
o Develop and implement the acquisition
operational strategies within the allocated Region, as well as align with the
Region acquisition targets.
o Organizing acquisition activities and functions
in the field to achieve targets, revenues, and desired quality of acquisition.
o On-time and high-quality system installations at
the customers’ premises or any other location as directed by ENGIE Mobisol.
o Train Acquisition Agents, Dual Contractors,
Collection Agents, Installation Technicians, Maintenance Technicians, and in
applicable policies, guidelines, processes, and procedures.
o Organizing and facilitating regular team
meetings according to guidelines provided by Zonal Business Manager standards.
o Mentoring each Acquisition Agent, Installation
Technician, Maintenance Technician, Dual Contractor to enhance operational
performance, motivation, and engagement.
o Training and coaching of Acquisition Agents on
topics including pitching, acquisition conversation, negotiations, closing, and
building of strong and long-lasting relationships with customers.
·
Stock
Management and Coordination (this applies to the MySolShop and 3PDs assigned to
your Area:
o Provide weekly, monthly, and quarterly shop
inventory status reports to the Inventory and Logistics teams.
o Conduct monthly, quarterly, and End-of-Year
physical stock audits (stock-taking) for the shop and/or 3PDs.
o Responsible and accountable for the stock (New,
Repossessed, Returns, Spare parts, and Demos) in the shops and/or the 3PDs.
o Responsible and accountable for stock losses in
the shops and/or 3PDs and for the recovery of the stock losses.
o Adhere to and abide by the Asset Management and
HSE policies of ENGIE Energy Access Tanzania.
·
Managing
Installation Technicians and MINTs
o Coordinate Installation Technicians and
Maintenance technicians to ensures systems are installed and maintained.
o Support recruitment of new Installation and
maintenance technicians in the acquisition Region.
o Prepare the monthly installation monitoring
report for the Zonal Service Coordinator
o Review Control monthly commission payments and
payroll follow up on faulty installations and inform Finance Department about
deductions.
o Ensure repossessions are aligned and coordinated
effectively and efficiently with focus to both customer and business
profitability
o Identify the need for and recruit new
contractors with support from Service Network Team Leader
o Responsible for disciplinary for installations
and maintenance technicians
·
Portfolio
Monitoring:
o Gathering benchmark data for assessment purpose
and analysis of causes of portfolio deterioration.
o Conduct initial assessment to establish the
applicant’s character to eliminate the risk of default.
o Managing assigned portfolio by attending
work-out categories that should be applied to customers in late repayment such
as recovery, extension of grace period, rescheduling, or repossession.
o Providing regular portfolio, compliance and
routing report to the Supervisor as required
o Ensure remedial action is taken when required to
keep performance in line with business objectives.
o Completing assigned tasks in line with
applicable policies, guidelines, processes, and procedures.
o Review and update credit and loan files.
o Weekly planning and conducting field visits to
undertake loan workout activities such as recovery, rescheduling or repossession
and further find out why customers are not repaying and advise them on
repayment options.
o Handle customer complaints and take appropriate
action to resolve them.
o Follow up and solving all difficult cases that
may involve missing customers, theft, forgery etc.
o Informing and reporting to ZBM about weekly
routing, field visits, and difficult customer cases which need either in-depth
negotiation or legal measures.
·
Subordinates
Effectiveness:
o Managing the daily work and activities of shop
acquisition and collection agents.
o Deal with complex scenarios that may occur at
the shop such theft, fire, violence etc.
o Participating in the recruitment of new
acquisition and collection agents and training of new and agents.
o Conduct periodic performance review of
acquisition and collection agents.
·
Other
o Ensure Health, safety and environmental
standards are adhered to, through Zonal Service Coordinators.
o Undertaking any other duties which may be
assigned by the Supervisor.
At EEA, we have high expectations for our
managers. Each manager plays a key role in creating an exceptional experience
not only for our customers but for every person on our team. Our managers help
EEA realize our ambitious goals while developing their own leadership skills
and facilitating growth for their direct reports.
We believe that great managers:
·
Deliver
ambitious results: As a
high-performing and accountable leader, you create an enabling environment for
effective action and bold decision which contribute to successful delivery of
results.
·
Act
with integrity: As an ethical
leader you are honest, respectful, objective, and transparent. You create and
build upon a foundation of trust and openness.
·
Inspire
and mentor the team: As an
inspirational leader you walk the talk. You empower and coach your team with
trust and humility.
·
Are
accessible: as an accessible
leader, you develop and maintain deep connections with stakeholders through
approachability and active listening.
·
Ensure
diversity and inclusion: as
an inclusive leader, you ensure diversity and foster a sense of belonging.
Key Accountabilities:
1.
Acquisition
2.
Collections
3.
Active Customers
(Portfolio) Management
4.
Customer Retention and
Churn Management
5.
Hub Profit & Loss
Management
Knowledge and Skills
Experience
·
2+ years of relevant
sales and operational management experience in a medium sized company
·
Previous experience in a
managerial position is an added advantage.
·
Experience in Customer
Relationship Management
·
Previous experience in
Credit Management activities/roles
Qualifications
·
Degree and/or experience
in Sales and marketing, Business Administration, Microfinance or its
equivalent.
·
Ability and passion for
coaching and training.
·
Strong ability in
planning and organization.
·
Excellent Verbal
communication skills with customer focus.
·
Willing to travel/be
assigned to work in any geographic area in Tanzania.
Language(s):
·
Fluency in Swahili and
English languages with excellent verbal communication skills.
Technology:
·
Experience in using
Microsoft applications, computer, and smartphone literate.
We thank all applicants for their interest,
however, due to the large volume of applications we receive, only shortlisted
candidates will be contacted.
ENGIE is an equal-opportunity employer,
promoting diversity, and is committed to creating an inclusive environment for
all. All applications are screened based on business needs, job requirements,
and individual qualifications, without any regard to origin, age, name, sexual
identity, orientation or preference, religion, marital status, health, disability,
political opinions, union involvement, or citizenship. Our differences are
our strengths!
Business
Unit: GBU Flexible Gen & Retail
Division: Energy
Access
Legal
Entity: ENGIE MOBISOL UK Ltd, Tanzania Branch
Contract
Type: Fixed-Term
Job Type: Full
– Time
Professional
Experience: Junior (experience < 3 years)
Education
Level: Bachelor’s Degree
How to Apply:
Telegram group: CLICK HERE
Whatsapp Group 1: CLICK HERE
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