Job Title: Account Manager
Location: Dar es Salaam / Dodoma (Willingness to relocate as necessary)
Responsibilities:
- Be the primary point of contact and build long-term relationships with customers.
- Help customers through email, phone, online presentations, screen-sharing, and in-person meetings.
- Develop a trusted advisor relationship with key accounts, customer stakeholders, and executives.
- Ensure the timely and successful delivery of our solutions according to customer needs and objectives.
- Forecast and track key account metrics.
- Update job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations.
- Enhance department and organization’s reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.
- Responsible for keeping current clients satisfied and delivering exceptional client service on a day-to-day basis.
- Monitor and analyze customers’ usage of our product.
- Responsible for working with the Sales team to onboard and integrate new clients and developing existing client relationships.
- Liaise between the customer and internal teams.
Must Have:
- Proven account management or other relevant experience.
- Demonstrated ability to communicate, present, and influence credibly and effectively at all levels of the organization, including executive and C-level.
- Experience in delivering client-focused solutions based on customer needs.
- Proven ability to manage multiple accounts at a time while paying strict attention to detail.
- Excellent listening, negotiation, and presentation skills.
- Excellent verbal and written communication skills.
- Bachelor’s Degree in an appropriate field of study or equivalent work experience.
- 3+ years of experience.
- Deep digital understanding.
- Self-motivated and able to thrive in a results-driven environment.
- Natural relationship builder with integrity, reliability, and maturity.
- Ability to prioritize among competing tasks.
- Critical thinking and problem-solving skills.
- Keen attention to detail and adherence to deadlines.
- Expert at Microsoft Office Suite, Google Apps, Odoo software.
Top Skills & Proficiencies:
- Prospecting Skills
- Teamwork
- Planning
- Building Relationships
- People Skills
- Initiative
- Customer Focus
- Emphasizing Excellence
- Managing Multiple Projects
- Attention to Detail
How to Apply:
To submit your application, please follow the link provided below.
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