Job vacancy at Mwanga Hakika Bank: Senior Relationship Officer

JOB PURPOSE

Responsible for growing both Assets (Loans) and Liabilities (Deposits) by fostering and maintaining customer relationships to drive the banks business. Responsible for managing and growing a portfolio of SMEs & Retail Banking clients by understanding their unique financial needs and providing tailored banking solutions.

SUMMARY OF THE KEY DUTIES AND RESPONSIBILITIES

Pro-actively managing and developing effective client relationships, identifying and managing solutions to meet a wide range of client needs, and promoting products and services

Generating and growing revenue streams through effective client management

Developing a comprehensive understanding of the clients financial needs and demonstrating strong product and service knowledge to match the banks offering with the client’s needs

Generating new client acquisitions and selling products to new clients; liaising with the sales team to ensure the quality of leads referred is to the required standard

Conducting KYC reviews and risk assessments associated with on-boarding new clients

Overseeing the credit risk associated with assigned client relationships

Coordinate with Relationship officers/Branch Manager to prepare appropriate financial structure for managing risks and realizing economic value

Proactively engage with other stakeholders of the bank to ensure the portfolio is maintained to the highest standard.

Maintaining and updating accurate client information; taking ownership of client service requests and inquiries

Making proactive client calls and responding swiftly to client requests

Working with other Relationship officers to enhance the service offered and improve revenue generation

Preparing presentations to senior management to appraise them of new business development plans and strategies

To ensure the performance criteria ratio is maintained within the acceptable risk level.

To accept cash or money orders deposited by customers, credit customers’ accounts, and issue receipts and statements

Facilitate payment of money to or credit accounts for customers according to advice slips, cheques, or other banking documents, and debit appropriate accounts

conduct foreign currency transactions as requested by customers

To balance cash

identify customer needs and refer customers to appropriate banking services and specialists

Handling any inquiries and resolving customer complaints.

To open and close accounts as per Customer request.

KEY COMPETENCIES REQUIRED AND ACADEMIC BACKGROUND

(Knowledge, skills, qualifications, and experience required for a satisfactory job performance)

A: Required Qualifications

Bachelors degree in Business Administration, Marketing, Banking and Finance, or any other relevant fields.

MBA will be an added advantage

B: Required Experience:

3 to 5 years experience in SMEs and Retail Banking.

C: Required knowledge and skills

Ability to assess clients financial needs and recommend suitable banking products or services.

Excellent verbal and written communication for clear client interaction and presentations.

Strong ability to build rapport, resolve complaints effectively, and ensure a positive customer experience.

Capability to establish trust and maintain long-term partnerships with clients.

Maintaining integrity and professionalism in handling client information and transactions.

Interested candidates are requested to submit their applications to – Mwanga Hakika Bank | Career Page (careers-page.com). The deadline for application is 18th December 2024. Only shortlisted candidates will be contacted.

How to Apply:

To submit your application, please follow the link provided below.

CLICK HERE TO APPLY

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