Sales and Reservation Officer Job vacancy at Fastlink Safaris Limited

Position: Sales and Reservation Officer

Company: Fastlink Safaris and Tours Limited

Location: Dar es Salaam

Reports To: Station Supervisor

Job Summary:

The Sales and Reservation Officer is responsible for promoting and selling the company’s travel and tour packages, managing client reservations, and providing excellent customer service. The role involves maintaining relationships with clients, ensuring efficient booking processes, and achieving sales targets to contribute to the company’s growth.

Key Responsibilities:

Sales and Marketing:

Promote and sell travel packages, tours, and related services to individual and group clients.
Achieve or exceed monthly and quarterly sales targets.
Develop and maintain relationships with clients to encourage repeat business and referrals.
Identify new business opportunities and actively participate in marketing campaigns.

Reservations Management:

Handle client inquiries and provide tailored travel solutions including itineraries, and air tickets.
Manage and confirm bookings for accommodations, transportation, and other travel-related services.
Ensure all reservations are accurately processed and confirmed in a timely manner.
Coordinate with suppliers and partners to ensure smooth service delivery.

Customer Service:

Address customer questions, complaints, and special requests promptly and professionally.
Provide clients with travel advice, including itinerary planning, visa requirements, and travel insurance.
Follow up with client’s post-trip to gather feedback and build loyalty.

Administrative Tasks:

Maintain up-to-date records of bookings, payments, and sales activities.  Prepare sales and reservation reports as required.
Ensure compliance with company policies and industry regulations.

Team Collaboration:

Work closely with the marketing, operations, and finance teams to ensure seamless service delivery.
Participate in team meetings and contribute ideas for improving services and achieving sales goals.

Market Research and Competitor Analysis:

Stay informed about industry trends, competitor offerings, and emerging destinations.
Provide recommendations for new travel products or service enhancements.

Qualifications and Skills:

Educational Background:

Bachelor’s degree or diploma in Tourism, Hospitality Management, Business Administration, Marketing, or a related field.

Experience:

Experience in sales, reservations, or customer service, preferably within the travel and tourism industry.
Familiarity with booking systems, travel platforms, and reservation tools is essential.

Technical Skills:

Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).
Knowledge of Global Distribution Systems (GDS) like Amadeus, Galileo, or Sabre is a strong advantage.

Sales and Customer Service Skills:

Proven ability to meet or exceed sales targets.
Strong negotiation, persuasive communication, and interpersonal skills.
Ability to provide excellent customer service and resolve issues professionally.

Industry Knowledge:

Comprehensive understanding of travel and tourism products, including destinations, accommodations, and transportation.
Awareness of visa requirements, travel regulations, and itinerary planning.

Personal Attributes:

Highly organized, detail-oriented, and able to multitask effectively.  Team player with strong collaboration skills.
Flexibility to work under pressure and meet deadlines.

Language Skills: