Position: Head, Client Coverage
Reports to Head Client Coverage, Region (Functional) and Head CIB Tanzania (Operational)
Job Purpose
Define the desired financial performance for the country, and ensure that the resources involved have the necessary leadership, guidance and support to achieve the set financial targets.
When required, partner with the Regional/Global Sector Heads to ensure the achievement of financial targets in the applicable geographies.
Providential to the CC team by providing the strategic direction that will enable Standard Bank to position itself in the industry and drive the realisation of goals set.
Leverage industry relationships to achieve high levels of client service, business targets and revenue opportunities across CC.
Define the desired financial performance for the country, and ensure that the resources involved have the necessary leadership, guidance and support to achieve the set financial targets.
When required, partner with the Regional/Global Sector Heads to ensure the achievement of financial targets in the applicable geographies.
Providential to the CC team by providing the strategic direction that will enable Standard Bank to position itself in the industry and drive the realisation of goals set.
Leverage industry relationships to achieve high levels of client service, business targets and revenue opportunities across CC.
Key Responsibilities/Accountabilities
Set and drive the achievement of financial targets, such as revenue, ROEs etc. and achieve the budgeted profitability.
Develop and implement the CC strategy in line with the overall strategy and parameters set by the PRMC (Portfolio Risk Management Committee).
Drive client specific marketing programmes and assist with the execution of the local/regional sector(s) marketing plan for existing and new clients.
Continuously, and through different channels, share industry knowledge expertise with the team and internal stakeholders.
Develop in-depth knowledge of the key clients’ strategy, business context and financial performance.
Develop and implement strategic client plans (together with the core CST) in line with the broader strategy.
Ensure the administration and analysis of the Client Service Surveys, as well as the implementation of focused action plans needed to address the gaps identified.
Maintain a proficient and relevant knowledge of products, pricing, services and capabilities across the team to ensure relevant and informed client conversations.
Provide a framework under which all should operate to ensure the necessary controls; monitoring and support are in place to achieve high levels of client service and solutions development.
Embed the client engagement model within the strategy and act as facilitator between business units on deployment of resources to the client with a focus on risk optimisation, efficient limit and capital utilisation and maximising profitability.
Act as the “first line of defence” as required by the Credit Standard.
Provide leadership at various Risk forums.
Sets clear performance standards for each team member, monitors the performance and provides regular feedback.
- 1. Strategy Formulation & Execution
Set and drive the achievement of financial targets, such as revenue, ROEs etc. and achieve the budgeted profitability.
Develop and implement the CC strategy in line with the overall strategy and parameters set by the PRMC (Portfolio Risk Management Committee).
- 2. Build Standard Bank’s profile in the industry
Drive client specific marketing programmes and assist with the execution of the local/regional sector(s) marketing plan for existing and new clients.
- 3. Financial Performance Management
- 4. Develop and share in-depth industry knowledge
Continuously, and through different channels, share industry knowledge expertise with the team and internal stakeholders.
- 5. Client Relationship Management
Develop in-depth knowledge of the key clients’ strategy, business context and financial performance.
Develop and implement strategic client plans (together with the core CST) in line with the broader strategy.
Ensure the administration and analysis of the Client Service Surveys, as well as the implementation of focused action plans needed to address the gaps identified.
- 6. Delivery of Customised Client Solutions
Maintain a proficient and relevant knowledge of products, pricing, services and capabilities across the team to ensure relevant and informed client conversations.
- 7. Provide Internal Leadership & Guidance
Provide a framework under which all should operate to ensure the necessary controls; monitoring and support are in place to achieve high levels of client service and solutions development.
Embed the client engagement model within the strategy and act as facilitator between business units on deployment of resources to the client with a focus on risk optimisation, efficient limit and capital utilisation and maximising profitability.
Act as the “first line of defence” as required by the Credit Standard.
Provide leadership at various Risk forums.
- 8. Credit and risk management
- 9. People management
Sets clear performance standards for each team member, monitors the performance and provides regular feedback.
Preferred Qualification And Experience
Undergraduate qualification or NQF equivalent.
Other relevant qualifications including post graduate qualifications such as an MBA is considered a bonus
Knowledge/Technical Skills/Expertise
Minimum of 10 years of relevant experience (of which 5 years should have been within a CIB environment, and preferable at least one year experience within a Credit environment).
Minimum of 3-5 years in a leadership role
Minimum of 10 years of relevant experience (of which 5 years should have been within a CIB environment, and preferable at least one year experience within a Credit environment).
Minimum of 3-5 years in a leadership role
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