position: Customer Support Specialist
Description
We are looking for a Customer Support Specialist to assist our customers with technical
problems when using our products and services.
Customer Support Specialist responsibilities include resolving customer queries,
recommending solutions and guiding product users through features and functionalities. To
be successful in this role, you should be an excellent communicator who’s able to earn our
clients’ trust. You should also be familiar with help desk software.
Ultimately, you will help establish our reputation as a company that offers excellent
customer support during all sales and after-sales procedures.
Responsibilities
• Respond to customer queries in a timely and accurate way, via phone, email or chat
• Identify customer needs and help customers use specific features
• Analyze and report product malfunctions (for example, by testing different scenarios
or impersonating users)
• Update our internal databases with information about technical issues and useful
discussions with customers
• Monitor customer complaints on social media and reach out to provide assistance
• Share feature requests and effective workarounds with team members
• Inform customers about new features and functionalities
• Follow up with customers to ensure their technical issues are resolved
• Gather customer feedback and share with our Product, Sales and Marketing teams
• Assist in training junior Customer Support Representatives
Requirements
• 2 Year Experience as a Customer Support Specialist or similar CS role
• Familiarity with our industry is a plus
• Experience using help desk software and remote support tools
• Understanding of how CRM systems work
• Excellent communication and problem-solving skills
• Multi-tasking abilities
• Multi languages (English, French, Arabic)
• Patience when handling tough cases
• BSc in Information Technology or relevant diploma
To Apply:
Send your CV by Email to: info@mrkuku.orgAll CV must be in PDF otherwise, you will be disqualified
Strictly Don't Send your Academic Certificates or Transcripts.
Deadline: 20/07/2021
