IT Support Jobs at The University of California, San Francisco (UCSF)

 

 

Job Opportunity – IT Officer

Location: Dar es Salaam

Application deadline: February 20,2022

Start date: April 1, 2022

Background:

The University of California, San Francisco(UCSF) is engaged in a five-year

Cooperative Agreement with the U.S. Centers for Disease Control and Prevention-Tanzania (CDC-Tanzania) to provide strategic information and health information systems (HIS) technical assistance to the Ministry of Health (MOH) as well as the United States’ President’s Emergency Plan for AIDS Relief (PEPFAR) and their implementing partners (IPs). We are recruiting an individual through our affiliated international NGO ‘Global Programs’to serve as an IT officer.

This is a full-time position with an initial contract through September 2022 and the possibility of extension subject to continued funding. The position is expected to start on April 1,2022.

Main duties and responsibilities:

Under the supervision of the Health Information Systems Director, the IT Officer shall support UCSF with its Information Technology (IT) needs.

Specific responsibilities include:

Compliance

• Communicate regularly with the UCSF Informatics hub team to ensure that the Country Office is in compliance with UCSF Global programs regulations and best practices
• Maintain system and configuration change documentation
• Follow UCSF Global Programs IT Service Management process

IT Support

• Manage the deployment, monitoring, maintenance, development, upgrade, and support of all current IT systems, including LAN, WLAN and wi-fi connectivity, PCs, operating systems, software applications and peripherals.
• Administer/manage total network, core switch, routing and firewall.
• Manage local conferencing systems (video/audio)
• Manage the relationship with the internet service provider and ensure high-guality internet connectivity
• Monitor and troubleshoot internet connectivity
• Ensure server management (including backup, security etc.) is done effectively
• Train staff and encourage use of various IT tools available in the organization e.g Teams, Onedrive etc
• Maintain documentation for various IT tools and systems
• Administer antivirus alerts and actions
• Manage inventory and asset management for all IT equipment including licenses
• Email configuration
• Oversee provision of IT Support for the office including IT Purchase and vendor management
• Manage access control system
• User desktop, laptop, printer, scanner maintenance and troubleshooting.
• Communication management e.g airtime, phone configuration
• User support and training on different global programs systems like Office 365, SharePoint, MS Teams, Outlook etc.
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• Configuration and support of any organizational systems, (Finance system, ERP etc).

Experience, skills, and minimum required qualifications:

• An appropriate degree in computer science, information systems, or computer engineering with at least four years’ experience.
• Bachelor’s degree in computer science or equivalent education and experience
• Progressive IT experience, including experience in a multi-office environment
• Experience in working with non-profits organizations preferred
• Demonstrable ability to work with the senior management team of an organization, and to manage multiple concurrent projects
• Excellent verbal and written communication skills
• Strong project management, organizational and time management skills.
• Excellent problem-solving, analytical and evaluative skills

Other desired skills/qualities:

• Excellent skills in critical thinking and analysis
• Excellent organizational and oral/written communication skills
• Ability to work independently and manage various tasks under tight deadlines
• The incumbent must be willing to liaise and collaborate with other staff, and train them in the design, development, and maintenance of databases and dashboards

To Apply:

All applicants must address each selection criterion detailed in the minimum requirements above with specific and comprehensive information supporting each item.

All applications must include the following:

A current CV with names and telephone numbers for at least 2 referees

Copies of academic and professional certificates

Applications and supporting documents should be sent via e-mail to info.tanzania@ucglobalprograms.org and must be received by February 20,2022.

NOTE: Only short-listed candidates will be contacted.