Job Vacancy at UAP Old Mutual Group: Technical Team Leader (OMAO)

 

UAP Old Mutual Group

UAP Insurance Tanzania is a member of the UAP Old Mutual Group in East Africa, which is a subsidiary of Old Mutual Limited (OML). UAP Insurance has been in operations in Tanzania since 2013 following the acquisition of the majority stake in Century Insurance Company.

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We are proud of our contribution in the growth of the Insurance Industry and our commitment is to enable our customers achieve their financial goals through the provision of innovative insurance solutions.

UAP Insurance Tanzania contributes to the communities that we operate in through CSR activities in education, health and social welfare and participates in industry initiatives aimed at improving financial literacy and inclusiveness in the country.
The Company operates a large footprint in the country with offices in all major cities and now wishes to recruit a high caliber individual to fill the following position below...

Technical Team Leader (OMAO)
Position: Technical Team Leader (OMAO)
Dar Es Salaam
Your time is now to be your exceptional best at Old Mutual!Job Description
To ensure that general insurance claims are handled expeditiously and in a professional manner thereby meeting the customer expectations and the Company's Corporate Objectives.

• Ensure reserves are correctly set and regularly reviewed to reflect current position of the company’s liability
• Monitor the performance of service providers for effective service delivery
• Constantly analyse the performance of various classes of business and give recommendations to management on corrective measures to ensure the company remains profitable
• Ensure that claims are registered and acknowledged promptly and customers are constantly updated on the status of the claim to ensure early conclusion of the claim and enhance customer satisfaction.
• Ensure that recoveries area initiated and followed to conclusion so as to reduce the final cost of the claim
• Ensure that cheque requisitions are raised upon receipt of discharge vouchers/ invoices to facilitate cheque processing
• Explore the best alternative of dealing with a claim so as to minimize claim expenses and costs
• Maintain effective business relationships by constantly interacting with customers and service providers so as to ensue customers have a pleasant experience
• Prepare management reports for the department to advice on the status of the department at any one time
• Supervise, train, mentor and coach staff within the department to ensure they remain motivate.

Skills

• Business Agility, Business Relationships, Creative Approaches, Customer Interactions, Facilitation, Professional Etiquette, Profitability, Risk Management, Supervision

Education

• Bachelors Degree (B): Economics, Mathematics, Statistics (Required), Bachelors Degree (B): Insurance (Required)

Closing Date: 20 July 2022.

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