Position: Claims Manager
Dar Es Salaam
Your time is now to be your exceptional best at Old Mutual!
Job Responsibilities
To ensure that general insurance claims are handled expeditiously and in a professional manner thereby meeting the customer expectations and the Company’s Corporate Objectives.
- Ensure reserves are correctly set and regularly reviewed to reflect current position of the company’s liability
- Monitor the performance of service providers for effective service delivery
- Constantly analyse the performance of various classes of business and give recommendations to management on corrective measures to ensure the company remains profitable
- Ensure that claims are registered and acknowledged promptly and customers are constantly updated on the status of the claim to ensure early conclusion of the claim and enhance customer satisfaction.
- Ensure that recoveries area initiated and followed to conclusion so as to reduce the final cost of the claim
- Ensure that cheque requisitions are raised upon receipt of discharge vouchers/ invoices to facilitate cheque processing
- Explore the best alternative of dealing with a claim so as to minimize claim expenses and costs
- Maintain effective business relationships by constantly interacting with customers and service providers so as to ensue customers have a pleasant experience
- Prepare management reports for the department to advice on the status of the department at any one time
- Supervise, train, mentor and coach staff within the department to ensure they remain motivate.
Skills
Business Agility, Business Relationships, Creative Approaches, Customer Interactions, Facilitation, Professional Etiquette, Profitability, Risk Management, Supervision
Education
Bachelors Degree (B): Economics, Mathematics, Statistics (Required), Bachelors Degree (B): Insurance (Required)
Position: Branch Manager
Mbeya
Job Description
The focus of this role is to develop and grow the business by driving a good relationship between clients, agents and brokers in a manner that ensures achievement of set business targets
- Direct and control the branch team to ensure that they are appropriately motivated and aligned so as to achieve company’s objectives.
- Raise the company’s profile and enhancing its visibility by positioning it strategically in the Industry through
- Brand Positioning and Brand Building
- Develop effective marketing strategy by creating a sustainable and comprehensive sales and marketing plan.
- Analyze customer research, current market conditions and competitor information.
- Monitor, review and report on all marketing activity and outcomes.
- Design and execute innovative marketing strategy.
- Establish innovative processes to manage existing customer expectations.
- Ensure a standardized service to all customers.
- Growing the company’s portfolio through mining of new and existing clients.
- Facilitation in product development.
- Facilitation in recruitment, training and development of a robust sales team.
- Reviewing attrition and assisting in designing retention strategies.
- Maintaining effective communication by establishing healthy PR with customers, management, internal departments in accordance with corporate strategy.
- Handle quotations based on proposals and requests to source business and satisfy customers.
- Follow up on quotations to close business and to get feedback.
- Daily servicing of clients to nurture the relationship between the company and our customers.
- Follow up on renewals to retain business.
- Conduct market intelligence to get information.
- Provide support services and training to agents.
- Public Relations – adverts, entertaining media houses to keep clients happy.
- Premium collections
- Underwriting, claims follow up
- Demonstrated exemplary behavior and conduct in performance of duties
Skills
Analytical Thinking, Brand Positioning, Communication, Customer Follow-Ups, Managing Sales Teams, Marketing Activities, Marketing Strategies, Strategic Objectives, Sustainability
Education
Bachelors Degree (B): Insurance (Required), Bachelors Degree (B): Marketing (Required)
Closing Date: 05 August 2022
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