Branch Manager – Kahama Branch
Shinyanga
KCB Bank Tanzania
KCB Bank Tanzania Limited, also KCB Bank Tanzania, is a commercial bank in Tanzania.
JOB SUMMARY:
The role holder is responsible for overall leadership of the branch to achieve growth, profitability and customer service excellence whilst ensuring implementation of an effective risk management framework through efficient utilization of resources.
JOB DETAILS
Key Responsibilities:
- Achieve profitability targets through revenue maximisation and prudent cost management.
- Grow and monitor branch’s liability and asset portfolios to achieve business targets.
- Grow the customer base, ensure retention of existing customers through high level of customer satisfaction and cross selling.
- Overall management of the branch through efficient utilization of resources.
- Delivery of excellent customer service through maintenance of high service standards.
- Ensure compliance to Enterprise-Wide Risk Management Framework.
- Motivate, coach, and develop a high performing team.
Daily Responsibilities:
- Drive the day’s business through facilitation of staff briefs (Morning Briefs, SSP, Branch meetings).
- Review reports (Force pay, Suspense accounts, Trial Balance, Accounts opened and closed).
- Credit Appraisal/ Recommendations.
- Customer business visits,
- Customer service and attending to customer issues.
- Review and resolve customer complaints.
- Staff administration.
Business Requirement:
- Sales – PB/BB/RB or Sales Manager
- Credit Experience
- Banking Operations – Cash, Clearing, Accounts & Admin.
- Customer Service / Relationship Mgt.
Minimum Position Qualification And Requirements:
- Bachelor in Banking/Finance or equivalent
- Professional Qualification NBAA, CPA (T), ACCA
- Master’s Degree is an Added Advantage
- A minimum of 6 years’ experience in the role
Deadline: 2022-10-03 00:00:00
Bank Officer – Mwanza Branch
Job Summary:
The role holder is responsible for offering quality cash services
KEY RESPONSIBILITIES:
- To offer quality cash services
- To ensure that customer account and instruments details are correctly captured
- Ensure that cheques presented are correctly captured
- Ensure that the names of the payee tallies with the name of the account and the beneficiary account on the deposit slip
- Ensure that cheques are properly drawn in all respects
- Ensure that the payee number is correctly indicated on the reverse of all cheque deposits
- Ensure that the deposit slips and the corresponding cheques have crossing stamp.
DAILY RESPONSIBILITIES:
- To receive and post cash deposits, cheque deposits and money orders
- To make cash payments against authorized instruments.
- To issue cheque-on-selves against coversTo give cash change
- To ensure that cash held in the till is adequate
- Lodge excess cash/currency in the strong room
- Ensure that cash held in the till at the end of business day tallies with the user’s cash analysis report
- Compile and submit cash returns in respect of own general ledger accounts
BUSINESS REQUIREMENT:
- Banking Operations – Cash, Clearing, Accounts & Admin.
- Customer Service / Relationship Mgt.
MINIMUM POSITION QUALIFICATION AND REQUIREMENTS:
- Bachelor in Banking/Finance or equivalent
- Fresh Graduate (1-year experience added advantage)
Deadline: 2022-10-03 00:00:00
Retail Banker
KCB Bank Tanzania
Dar es Salaam
KCB Bank Tanzania Limited, also KCB Bank Tanzania, is a commercial bank in Tanzania.
Job Summary:
Develop new and grow business banking propositions for small and medium enterprises as well as personal accounts.
KEY RESPONSIBILITIES:
- Increased business propositions that include deposits, asset to individual customers and small and medium enterprises.
- Growth and maintenance of the current business banking portfolio.
- Reinforce Branch Sales Strategy.
- Improve Customer satisfaction and Customer Retention.
- Achieve budgeted business for Business Banking and Personal Banking within the Branch.
DAILY RESPONSIBILITIES:
- Appraise customer proposals and make recommendations
- Build customer relationships through call visits
- Prepare customer profiles for cross selling opportunities
BUSINESS REQUIREMENT:
- Sales – PB/BB/RB or Sales Manager
- Credit Experience
- Banking Operations –Accounts & Admin.
- Customer Service / Relationship Mgt.
MINIMUM POSITION QUALIFICATION AND REQUIREMENTS
- Bachelor in Banking/Finance or equivalent
- Professional Qualification AKIB, CPA (k), ACCA
- Master’s Degree is an Added Advantage
- A minimum of 4 years’ experience in the role
Deadline: 2022-10-03 00:00:00
Service Quality & Compliance Manager
KCB Bank Tanzania
Dar es Salaam
KCB Bank Tanzania Limited, also KCB Bank Tanzania, is a commercial bank in Tanzania.
Job Summary:
The SQC Manager is responsible for effective and efficient management and coordination of the Bank’s Resources, Operations Processes in order to deliver excellent Customer Service while mitigating operational risks
KEY RESPONSIBILITIES:
- Effective and efficient management of Bank resources
- Coordination of operations processes
- Mitigating against operational risks
DAILY RESPONSIBILITIES:
Service Quality
- To offer customer satisfaction through operational effectiveness, efficiencies and customer complaints resolution.
- To ensure adequate resourcing of front office positions for cash and non cash tellers including the ATMs.
- Ensure proper cash management within the branch and maintain sufficient cash reserves for daily transactions.
- Proactively coordinate the education, coaching, training and support in the branch team to ensure all staff are technically developed and trained in all aspects of Branch operations, and compliance in order to deliver efficient service delivery.
- Ensure Business continuity and optimal resource allocation/utilization.
- Consulting within the branch to provide feedback and opinions with regard to new projects/processes/initiatives based on various requirements by specific areas.
Compliance
- Coordinate and provide support to branch to ensure risks are proactively managed through the embedded process of proactively identifying, assessing, mitigating, and controlling, monitoring, measuring and reporting all events that have risk exposure potential.
- Preparing reports to the chain of command and Group Risk function all risks identified to facilitate prudent risk mitigation strategies.
- Ensure branch registers &KRI’s are kept up to date, and event/loss incidents are maintained
- Maintain focus on ethical conduct in the branch at all times in order to safeguard and enhance the bank’s reputation for probity, transparency and accountability.
- Coordinate compliance with anti-money laundering policies and procedures as guided by the Operations Manual and the AML/KYC manuals.
- Together with the Retail Region Teams & Branch Management ensure effective resolution of Audit issues.
- Periodically conduct self-assessment to ensure continuous adherence to policies and procedures
- Ensure adherence to policies, processes, procedures as per documented operating standards (e.g. SOP’S) In order to enhance internal controls in order to reduce frauds and forgeries.
- Service Quality & Compliance Manager Job Vacancy at KCB Bank Tanzania
BUSINESS REQUIREMENT:
- Sales -PB/BB/RB or Sales Manager
- Credit experience
- Banking Ops – Cash, Clearing, Accts & Admin.
- Customer service/Relationship Mgt.
- Branch Manager Medium Branch
MINIMUM POSITION QUALIFICATION AND REQUIREMENTS
- Required field of qualification, Bachelor’s degree in business administration, economics, marketing or related field.
- Professional qualification from recognized institution is essential requirement.
- Masters degree is an added advantage.
- A minimum of 5 years’ experience in the role
Deadline: 2022-10-03 00:00:00
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