Dar es Salaam
Tujijenge Tanzania
Tujijenge Tanzania was set up by Tujijenge Afrika, with the vision of being a leader in the provision of caring, customer focused financial services
WE ARE HIRING!
Position: Customer Service Officer / Receptionist
RESPONSIBILITIES :
- Acceptance of Cash/cheques from customers and checking accuracy and updating the system accordingly.
- Handle payments over the teller booth as per the given guidelines and procedures
- Manage Branch Petty Cash as per Policy and Procedures & update the system daily.
- Prepare the day-end balancing sheet and handover to Accountant/Branch Manager to for their verification.
- Maintain proper registers/records required in the cash office (cash differences/PD cheques/key transfers etc).
- Provide information to prospective walk-in clients and telephone inquiries on products.
- Deliver an exceptional level of service and maintain both internal and external customers of the branch maintaining total customer satisfaction among all customers.
- Dealing with Customers in relation to repayments – Follow up on falling due reports.
- Safeguard the confidentiality of all information pertaining to the Company and the LOLC Group obtained externally or internally during employment and refrain from divulging same to any third party.
- Maintain a neat and organized reception area.
- Assist in administrative tasks and data entry as required.
QUALIFICATIONS :
- A bachelor’s degree in education finance, banking, accounting, or a related field.
- Minimum of three years of experience in a customer service role.
- Excellent communication and interpersonal skills.
- Strong organizational and multitasking abilities.
- Proficiency in computer applications and office software.
- Ability to work independently and as part of a team.
- Fluency in English and Swahili is required.
SEND YOUR CV ON OR BEFORE 16/09/2023
TO: felixj@tujijenge.or.tz
(Please include “Customer Service Officer/Receptionist” as mail subject)
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