Reports to: Head of Retail
Location: Arusha
Mission:
- Ensuring overall Branch Management; staff management, business growth and development, operational excellence
- Develop and implement business strategies to deliver performance and growth targets and Maintain good business environment.
Scope of Duties:
- Prepare the branch budget and strategy and ensure profitability
- Establish and develop sales opportunities to archive targets and meet customers’ expectations
- Organizing the branch objectives in liaison with the retail officers in regard to annual objectives and sales campaigns
- Ensure Branch coordination; weekly and monthly meetings with retail officers, Branch meetings and training of branch staff
- Implement, monitor and analyze the achievements of the branch objectives.
- Build and improve the quality of business and retail clients
- Make regular customer visits to retain existing customer s and to build loyalty
- Promote new business by selling banks products to new clients
- Prepare and analyze credit applications for presentation to credit department.
- Review all branch reports and oversee daily operations of all areas of the branch
- Check and forward daily and weekly reports to Head office departments
- Manage and monitor team workflow at the branch in line with set targets
- Ensure service delivery standards are maintained in the branch
- Ensure branch staff comply with statutory regulations and bank internal procedure n
- Be involved in corporate social responsibility to improve visibility for the bank
- Monitoring the overstepping reports and advising accordingly
- Monitoring of commercial risk and debt collection
- Manage term deposits
- Provide customer balances
- Advise walk in clients on the various accounts and facilities
- Monitors and analyses with Sales Coordination Unit the quantitative and qualitative achievements of the branch
- Implements business plans prepared in collaboration with the sales coordination structure to ensure achievement of objectives
- Ensures development of branch profitability Any duty as may be assigned by a supervisor and or Head of Retail
Technical Know How:
- Knowledge of banking.
- Knowledge of market practice.
- Excellent analytical and interpretational skills.
- People management skills.
- Budgeting skills.
- Excellent planning, organisation and execution skills.
- Positive and flexible attitude towards change and competition.
- Computer literacy and familiarity with standard office computer applications.
- Strong problem solving and decision making skills
Professional skills & Experience:
- Degree in either Commerce, Finance or Marketing.
- A minimum of 4 years’ experience in Banking Operations.
- A good understanding of Banking Operations and Products.
- Knowledge of Microsoft Excel Products.
- Excellent interpersonal and communication skills.
- Conflict resolution skills.
- Negotiation and influencing skills.
- Team player and strong leadership and management skills
Submission:
All the applicants should submit their application letter, CV and Certificates not later than 15th April 2024 to email: hr@boatanzania.com
OR
THE HUMAN RESOURCES DEPARTMENT
BANK OF AFRICA – TANZANIA
NDC DEVELOPMENT HOUSE
OHIO / KIVUKONI STREET
P.O Box 3054
DAR ES SALAAM
TANZANIA.
NOTE: We shall communicate to only successful candidates who will meet all the requirements above.
For more daily job updates join us on -
Telegram group: CLICK HERE
Whatsapp Group 1: CLICK HERE
Please Help Others by sharing this post to any social networks below
