Job Purpose:
The IT-MIS Engineer is responsible for managing and optimizing the operations of management information systems, focusing on business analytics and reporting.
Company: Tanzania Empowerment Forum Limited (TEF Consult)
Location: Dar es Salaam, Tanzania
Deadline for Application: November 1, 2024, by 5:00 PM
Key Accountabilities:
- Drive Business Intelligence, Analytics, and Reporting
- Ensure the availability of Data ETL (Extract, Transform, Load) for business reporting.
- Ensure data loading accuracy on Business Intelligence (BI) and Police Portal to support business reporting.
- Configure databases (DB2, Oracle, Postgres, MySQL) and manage BI and Police Portal application availability 24/7.
- Install and configure software tools for accessing database applications (e.g., SQL Developer, Toad for Oracle, etc.).
- Handle various application development tasks covering both front-end and back-end requirements.
- Review and integrate third-party APIs into development processes.
- Execute reporting KPIs, BI cubes, and revenue flash reports.
- Manage and load data for business reporting.
- Generate concrete and ad-hoc queries for Call Detail Record (CDR) checks.
- Share reports in a timely manner with the business team.
- Update Marketing and Finance dashboards.
- Liaise with technical support for incidents impacting reporting operations.
- Conduct timely data analysis for new products and campaigns.
- Provide technical assistance during data audit processes.
- Ensure Stability, Reliability, Integrity, and Availability of Data
- Perform daily and weekly reconciliations at the file level between network nodes and BI/Police Portal.
- Manage database backups and restoration activities.
- Conduct database maintenance activities (e.g., purging, reorganization).
- Ensure timely deployment of patches and hotfixes.
- Maintain, manage, and update software systems.
- Adhere to change management processes within BI and Police Portal.
- Proactively minimize potential system outages.
- Ensure security hardening as advised by IT Security.
- Communicate outages and planned downtimes to business stakeholders.
- Manage Client/Partner Relationship
- Support IT internal clients to ensure business objectives are met.
- Manage Airtel partners to ensure timely service delivery per agreed quality and SLA.
- Interact with stakeholders to discuss and resolve issues.
- Engage with partners/vendors for upgrades and issue resolution.
- Projects
- Gather requirements for new reports to be implemented in BI/Police Portal.
- Collaborate with the project team to ensure timely execution of Change Requests (CRs) and User Acceptance Testing (UAT).
- Review work products and manage resource allocation effectively.
- Provide support for new product launches and campaigns.
Skills & Knowledge:
Educational Qualifications & Technical Skills
- Bachelor’s/Master’s Degree in ICT, Electronics, or Computer Science.
- Experience with SQL/MySQL/Oracle/DB2/Postgre databases.
- API development and integrations (SOAP, REST).
- Proficiency in programming languages (Java, PHP, JavaScript, Python, etc.).
- Familiarity with Linux/Windows operating systems.
- Project management experience.
Relevant Experience
- 2-4 years of experience in a similar role, preferably within the IT/Telecoms industry.
Other Requirements
- Excellent communication, presentation, and organizational skills.
- Positive and flexible attitude.
- Ability to identify risks, resolve problems under pressure, and comply with business processes.
- Effective interaction with users, senior management, and partners.
Contacts for Applications and Inquiries:
Human Resource Manager
Tanzania Empowerment Forum Limited
P.O. Box 33542
Dar es Salaam, Tanzania
Email: info@tef.co.tz
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