Relationship Manager Direct Channels
Reporting Line
MANAGER RETENTION AND AGENCY PERFORMANCE
Location
Tanzania Head Office
Department
DEPARTMENT OF RETAIL BANKING
Number of openings
1
Job Purpose
Responsible for driving the growth of agency
banking and merchant performance by maintaining the agents’ network, increasing
transacting customers, and ensuring compliance to achieve profitability growth
Principle Responsibilities
·
Managing end-to-end
customer acquisition as well as Lipa Hapa and Merchant Recruitment
·
Planning, executing, and
monitoring Sales strategy; Distribution/expansion; Marketing Initiatives; and
Budgets on CRDB Wakala and Merchants
·
Provide necessary
training and support to zones and Branches to ensure that they achieve customer
Acquisition through Agents and Agent staff (Freelancers)
·
Liaising with branch
Managers/Zonal Relationship Managers on the edification of the new prospective
agents in the Zone while ensuring compliance with KYC as per the regulations
and business requirements
·
Support zone on
Acquiring new business opportunities, initiating business cases and product
concepts for value-added services on Agency Banking, and seeking necessary
approval from within the bank.
·
Managing training of
agents, staff, and field team on products and troubleshooting of agency banking
and Merchant tools.
·
Management of assigned
Zone/Branch Performance on Agency banking and Merchant Business.
·
Innovative in designing
sales activities to motivate the agent’s network for retention and drive
performance
·
Support zone on Agency
banking and Merchant-related issues and ensure those zones get full support
from the Agency Banking and Merchant.
·
Monitoring the market
very closely for dynamics on customer behavior, competition, policies,
compliance, and regulations
·
Develop, foster, and
maintain effective relationships with various businesses through internal and
external stakeholders.
·
Periodic visits in the
regions within the assigned zone to ensure correct implementation of Agency
Banking and Merchant strategies, policies and
·
compliance also to
monitor performance and evaluation of branches and field team KPIs.
·
Execute all bank
products and services under CRDB Wakala and Merchant to achieve expected
results.
·
Ensure zone/Branch has
proper visibility on Agency banking and Merchant performance through sharing
performance and conducting meetings with stakeholders to ensure they get
reports timely and use them to drive performance.
Qualifications Required
·
A University Degree or
equivalent Advanced Diploma preferably in Business Administration, Banking,
Accounting, Finance or any Business-related field, MBA or any Master’s degree
in a related field is an added advantage.
·
Prior exposure to field
operations on agent network institutions /FMCG Sales/direct sales operations
and Data Analysis and execution, will be an added advantage
·
A minimum of 5 years
experience with proven deep knowledge in Agency Banking and MFS/MNO Sales,
Merchant, Customer growth, financial inclusion, and financial services and
digital products.
·
The highest level of
uncompromised integrity.
·
Versatile and adaptable,
able to react quickly
·
Able to work in a
demanding matrixed environment, with a proven track record of working
effectively under pressure
·
Proven ability to build
effective, trusted, and credible relationships with multiple constituencies
through exceptional interpersonal skills, communications, actions, and
presence.
CRDB Bank is dedicated to upholding
Sustainability and ESG practices and encourage applicants who share this
commitment. The Bank also promotes an inclusive workplace, hence applications
from women and individuals with disabilities are encouraged.
It is important to note that CRDB Bank does not
charge any fees for the application or recruitment process, and any requests
for payment should be disregarded as they do not represent the bank’s
practices.
Only Shortlisted Candidates will be Contacted.
CRDB Commitment
CRDB Bank is dedicated
to upholding Sustainability and ESG practices and encourage applicants who
share this commitment. The Bank also promotes an inclusive workplace, hence
applications from women and individual with disabilities are encouraged.
It is important to note that CRDB Bank does not
charge any fees for the application or recruitment process, and any requests
for payment should be disregarded as they do not represent the bank’s
practices.
Only Shortlisted Candidates will be Contacted.
Deadline
2024-12-01
Employment Terms
PERMANENT
How to Apply:
Telegram group: CLICK HERE
Whatsapp Group 1: CLICK HERE
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