Job Title: Head of Department: M-Commerce Operations
JOB PURPOSE
• To own the M-Commerce operational systems and
support all internal divisions in the effective performance of their
operational processes related to M-Commerce products and services
KEY ACCOUNTABILITIES
• Supporting the IT and Network Divisions, be the business owner of the
M-Commerce systems, managing upgrades, change requests and incidents,
capacity planning and monitoring and technical roadmaps.
•
Supporting the Customer Service and Distribution Divisions, define and
monitor the customer experience for consumer, business and distribution
users of the M-Commerce systems, including testing of changes, training
of customer facing teams, and 2nd line support for distribution and
business customers.
• Supporting the Sales and Distribution
Divisions, manage the sales activation process for distribution and
business customers on the M-Commerce systems.
• Supporting the Legal
and Regulatory Division, implement AML and compliance controls and
monitoring, data clean up and sanitization, reconciliations, audit and
fraud management and Central Bank Reporting and oversight support.
•
Perform M-Commerce product operations and processes, including
reconciliation with 3rd parties, month end reporting on operational
indicators and performing operational reports to support finance, sales,
distribution and customer service teams.
QUALIFICATIONS & EXPERIENCE
• 5-10 years relevant experience in a senior management role within an
M-Commerce environment, having being exposed to all disciplines.
• Relevant post graduate diploma or degree, commercial focus preferred
• Swahili & English (fluent)
CORE COMPETENCIES
• Operational Management – experience with management of large teams achieving deadlines
• Partner Management – delivery of results through partners and SLA’s
• Customer focused – passionate about delivery of results to internal and external customers
• Commercially astute – solid understanding of market, competitor, & customer
• Process-and Control Oriented – solid understanding of key
cross-functional processes touching m-commerce; able to play an
efficient role; able to spot optimization and risk management
opportunities
• Strong Analytical skills – able to assess reports,
identify issues, root cause, and recommend solutions, expert spread
sheet skills a distinct advantage.
• Financial Management – develop and manage budgets, drive down costs wherever possible.
• Inspirational Leadership – develop and maintain great working
environment throughout all levels of m-Commerce division.
• Presentation and communication skills – superior, both written and
oral. Experience in report writing an advantage, expert word processor
and PowerPoint skills a distinct advantage
Job Type : Full-time Employment Type : Permanent
Closing Date : 03-Jun-19, 11:59:00 PM
