Job Opportunity: Operation Manager at Nokia Tanzania

Position: Operation Manager

ASSIGNMENT

Ensures the management and supervision of managed and/or outsourced network infrastructure

elements or systems.

MAIN ACTIVITIES

Ensures the network performance analysis are carried out and initiates the resolutions of the

analysis.

Proactively detects and resolve network faults and incidents, informs Service Desk or

customers, using processes and platforms to deliver 24x7x365 monitoring of the infrastructure.

Coordinates field operation activities to deliver corrective equipment, network and site

maintenance

Continuously ensures that best practices are applied and learnings from previous issues in

performance are capitalized and shared with peers; is also responsible for ensuring that relevant

decisions and actions are taken.

Is the key contact for customer in its network management ; is responsible for creating,

maintaining and improving the relationship with the customer on a day-to-day basis operations

review, escalation (if necessary), reporting

WORKING MODE

On a daily contact with the customer
Works closely with the PM to follow the services to deliver
Collaborates with Sales team in case of new services proposal

Primary Location
Middle East & Africa-Tanzania, United Republic of-Tanzania, United Republic of-Dar es Salaam

Schedule
Full-time

COMPETENCIES