Position: Sales Representative
Job description
Irvine’s Tanzania services local customers with a range of quality
products specifically to support poultry producers’/consumer’s needs. We
focus on selling Day Old Chicks and Feed into the local market.
This role is focused on driving sales with our existing customer base as
well as helping grow our customer base over time The incumbent should
always be focused on the target and strive to meet those targets every
day.
If you like a challenge, find a sense of purpose by chasing targets,
love being out in the market-place most of the day and you see a sense
of accomplishment helping a business grow its sales revenue, then this
role may be your next career step. We are looking for candidates that
can speak Swahili and English.
KEY PERFORMANCE AREAS
Retain and build relationships with existing client base
- Regular follow up with existing client base (Growers and resellers) and confirming an understanding of the client needs
- Regular engagement in the form of face to face visits and or phone calls
- Provide basic technical insight to customers regarding the benefits of using Irvine’s products
- Gathering of market intelligence for feedback to management
- Maintaining great positive relationships with our customers by treating them the Irvine’s way
Identify and target new clients by ensuring their needs and finding a way to meet those needs
- Build pipeline of client opportunities in the market
- Clearly understand customer needs
- Ability to identify an appropriate solution based on technical know-how
Query/Issue resolution
- Reporting any complaints from a customer must be shared with the supervisor and the sales person must ensure that there is effective communication and feedback given to the customer.
- Any serious technical issues must be escalated immediately to the technical support team
Administrative Support of Sales Process
- The sales person must always ensure that they know what their sales target is on a daily, weekly, and monthly basis.
- Obtaining confirmed sales orders and providing this to the call centre/sales administrator in a timely manner
- Ensure that all customer placement data is understood and accurately tracked so that effective timing customer visits can be identified
- Obtaining long term placement schedules of customers and relaying this information to the appropriate team members.
- Ensure that all customer feedback and visits are documented, shared with the team, and agreed actions
KNOWLEDGE, SKILL and EXPERIENCE REQUIREMENTS
- Drivers license (minimum for a motor cycle)
- Minimum of Grade 12 education
- Must know the greater Dar es Salaam area well.
- Proven ability to approach, engage and initiate new sales opportunities
- Must be able to use a smartphone
- Strong Customer relationship skills, very strong customer first focus
- Proficient in both written and verbal communication (Swahili and English), together with an exceptional eye for detail.
- Ambitious, self-driven individual who has a strong desire to learn
- Tertiary education would be advantageous
- Technical understanding of Poultry would be advantageous
VALUES AND BEHAVIOURS
Culture is hugely important for the Irvine's group and together we commit to the following values and behaviours that we believe will make our business successful.
VALUES:
Trustworthy, Honest, Respectful, Accountable, Team Player
BEHAVIORS:
RELATIONSHIPS - We take pride in nurturing our relationships with employees, shareholders, customers, suppliers and members of the community.
QUALITY - We pay attention to quality in everything that we do or produce, and we align ourselves with the best in the industry.
INNOVATION - We always test new ways, learn from others, share with others and continue to improve.
LEADERSHIP - We identify potential in our people and continually develop leaders.
KNOWLEDGE & SKILLS - We share knowledge and develop skills to grow each member of our team as well as our customers and suppliers.
DOING THE RIGHT THING - We strive to do the right thing 100% of the time.
SAY IT IN THE ROOM - We express our opinion and listen to those of others and always “SAY IT IN THE ROOM”.
SENSE OF URGENCY - We deal with a task or problem immediately and complete it in a timely manner.
