And Beyond Tanzania Ltd is a multinational ecotourism company owning and running a group of exclusive luxury lodges and camps in Tanzania's northern circuit and in Zanzibar. AndBeyond is built, almost entirely, on the strength of remarkable people who give passionately to their roles, work tirelessly, have the guest experience at the core of their focus daily and care of the sustainability of our communities and environment. Every single '& Beyonder' makes a huge difference to our success and our contribution to the world, regardless of their role or function. For this reason we choose & Beyonders' very carefully - they are the strength and the future of this company. We welcome and encourage applications from all backgrounds.
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Position Title : Room Stewart
Location : Kleins Camp (located in Ololosokwan Loliondo outside of Serengeti National Park in a private concession area).
Location : Kleins Camp (located in Ololosokwan Loliondo outside of Serengeti National Park in a private concession area).
Key Responsibilities:
• Preparation of guest rooms in line with the lodge specific styling guide. Ensure rooms are turned over in time for guest arrivals
• Daily and timeous turndowns done in accordance with the Kleins Camp and company standard
• Communication with your team and Team work
• Guest delight
• Reporting and keeping maintenance in the rooms Outputs:
• High levels of motivation to complete work at &Beyond standards
• Excellent hygiene and cleanliness standards.
• An interest in self-development and development of the Kleins Camp
• Excellent work ethic
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Qualification and Skills Required:
• Spoken English
• Knowledge of cleaning materials and cleanliness
• Attention to detail
• A feedback-fit nature, to be able to receive feedback or advice in a positive manner
. Strong and 100% honest individual
• Attention to detail
• Team worker
• Passion for delighting guests
• Passion for cleanliness to provide superior service and quality to the Guests
• Spoken English
• Knowledge of cleaning materials and cleanliness
• Attention to detail
• A feedback-fit nature, to be able to receive feedback or advice in a positive manner
. Strong and 100% honest individual
• Attention to detail
• Team worker
• Passion for delighting guests
• Passion for cleanliness to provide superior service and quality to the Guests
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Position Title : Butler
Location: Serengeti Under Canvas (Mobile Camp).
Location: Serengeti Under Canvas (Mobile Camp).
Key Responsibility:
• Delivery of high level of personalized service that exceeds not only the expectation of the guest but
will add a point of difference from the service provided anywhere else within the Lodge
• To create an atmosphere that makes a "wow" impression on the guests
• Prepare welcome drinks
• Ensuring guests receive a warm and friendly welcome/ farewell
• Tight control of bar drinks stock
• Tight control of bar drinks stock
• Carrying out guest delight moments - helping to prepare and carry out sundowner stops, bush dinners and other bush meal experiences
• Serving guests in the Bar, in the dining room and other eating areas
• Welcoming the guest to their room and advising of facilities within their room and the Camp
Output:
• To provide personalized six star service to guests and ensure that all their needs and requests are met and exceeded.
• Maintain a professional appearance and high standard of personal hygiene and presentation
• Understand &Beyond butler manners and etiquette
• Ability to anticipate the needs of the guest
• Have a fundamental understanding of wealth and luxury
• and its effect on the position butler
• Understanding guest's different cultures, moods and emotions
• High levels of motivation and team building skills
• An interest in the self-development and development of Serengeti Under Canvas team
• Must have a very good eye for detail
• Must have a fresh and good approach with guests .
Must be passionate about guest delight
• Excellent communicator
• Have a good basic knowledge of cigars, storage, handling and lighting
• Have basic cocktail knowledge, prepare cocktails and mixed drinks
• Have good basic knowledge of food menus, ingredients etc
• Excellent work ethic
• To provide personalized six star service to guests and ensure that all their needs and requests are met and exceeded.
• Maintain a professional appearance and high standard of personal hygiene and presentation
• Understand &Beyond butler manners and etiquette
• Ability to anticipate the needs of the guest
• Have a fundamental understanding of wealth and luxury
• and its effect on the position butler
• Understanding guest's different cultures, moods and emotions
• High levels of motivation and team building skills
• An interest in the self-development and development of Serengeti Under Canvas team
• Must have a very good eye for detail
• Must have a fresh and good approach with guests .
Must be passionate about guest delight
• Excellent communicator
• Have a good basic knowledge of cigars, storage, handling and lighting
• Have basic cocktail knowledge, prepare cocktails and mixed drinks
• Have good basic knowledge of food menus, ingredients etc
• Excellent work ethic
Qualifications and skills:
• Attention to detail
• Excellent team player and motivator
• Creative and passionate about guest delight moments
• Excellent English Language Communication
• Previous experience in the same position or similar will be an advantage
• At least 3 years relevant experience in a 5 star operation
• Possess a good knowledge of the Camp and facilities
• Possess a good knowledge of land local area information Service and Housekeeping knowledge is a must
• Certificate in Hospitality Management
• Attention to detail
• Excellent team player and motivator
• Creative and passionate about guest delight moments
• Excellent English Language Communication
• Previous experience in the same position or similar will be an advantage
• At least 3 years relevant experience in a 5 star operation
• Possess a good knowledge of the Camp and facilities
• Possess a good knowledge of land local area information Service and Housekeeping knowledge is a must
• Certificate in Hospitality Management
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Position Title : Clinician (2)
Location: Serengeti Under Canvas (Mobile Camp moves with the Migration) and Mnemba Island (Zanzibar) .
Key Responsibilities:
• Delivery of high level of personalized service that exceeds not only the expectation of the guest and staff but will add a point of difference from the service provided anywhere else within the Lodge.
• To create an atmosphere that makes a "wow" impression on the guests and staff during the service/treatment.
• Take stock takes and check on expiry dates of the drugs.
• Cross check the expiry dates of the goods in the stores.
• Ensuring guests receive a warm and friendly service.
• Proper control of drugs/medicines.
• Carrying out guests and staff treatments - helping to prepare good environments for service/treatment and other services.
• Make sure all employed staff have medical examination annually.
• To form staff safety and health committee.
• To create awareness amongst staff for various diseases in the tropical areas.
• Should be flexible to support other departments when required to do so.
• He/she will be responsible for All Health matters in Lodge/Camps which include Kitchen Hygiene and food store hygiene.
Output:
• To provide service/treatments to guests and staff and ensure that all their needs and requests are met and accommodated.
• Maintain a professional appearance and high standard of personal hygiene and presentation.
• Understand & Beyond standard manners and etiquette
• Ability to anticipate the needs of the guest and staff.
• Have a fundamental knowledge of health and treatment and its effect on the position of clinical.
• Understanding the guest's different cultures, moods and emotions when providing services.
• High levels of motivation and team building skills.
• An interest in self-development and development of Serengeti Under Canvas and Mnemba Island
• Must have a very good eye for medical detail.
• Must have a fresh and good approach with guests.
• Must be passionate about guest and staff during service delivering.
• Excellent communicator.
• Have good knowledge of medicine and giving instruction on dose usage.
• Excellent work ethic.
• To provide service/treatments to guests and staff and ensure that all their needs and requests are met and accommodated.
• Maintain a professional appearance and high standard of personal hygiene and presentation.
• Understand & Beyond standard manners and etiquette
• Ability to anticipate the needs of the guest and staff.
• Have a fundamental knowledge of health and treatment and its effect on the position of clinical.
• Understanding the guest's different cultures, moods and emotions when providing services.
• High levels of motivation and team building skills.
• An interest in self-development and development of Serengeti Under Canvas and Mnemba Island
• Must have a very good eye for medical detail.
• Must have a fresh and good approach with guests.
• Must be passionate about guest and staff during service delivering.
• Excellent communicator.
• Have good knowledge of medicine and giving instruction on dose usage.
• Excellent work ethic.
Qualification and skills Required:
• Diploma in Clinical Medicine.
• Able to stay/cope in the Mobile Camps atmosphere and in an Island atmosphere.
• Excellent team player.
• Creative and passionate about guests and staff.
• Excellent English Language And Kiswahili Communication,
• Previous experience in the same position or similar will be an advantage.
• At least 3 years relevant experience in the industry.
• Possess a good knowledge of the medicines,
• The successful candidate must have attention to detail and a positive outlook while being
responsible, flexible, accurate, excellent team player, creative, committed, hardworking and eager to learn
• Diploma in Clinical Medicine.
• Able to stay/cope in the Mobile Camps atmosphere and in an Island atmosphere.
• Excellent team player.
• Creative and passionate about guests and staff.
• Excellent English Language And Kiswahili Communication,
• Previous experience in the same position or similar will be an advantage.
• At least 3 years relevant experience in the industry.
• Possess a good knowledge of the medicines,
• The successful candidate must have attention to detail and a positive outlook while being
responsible, flexible, accurate, excellent team player, creative, committed, hardworking and eager to learn
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Position Title : General Manager Ngorongoro Crater Lodge
Location : Ngorongoro Crater Lodge (located inside Ngorongoro Conservation Area).
Key Responsibility:
• Relationship building - with - staff, guests, governmental departments, the community, the industry (agents and other lodges),
• Development - working with the Africa Foundation in community development, proactive wildlife conservation in the NCAA and the people within the organization
• Business efficiencies - cost control, local produce, quality of product
• HR structure - maintaining and enhancing - understanding and adherence
• Product development on guest experience - lodge, food, game experience, all guest touch points
• Engaging - with the people, the culture, the work style, the expectation
• Regular assessment of the functionality, efficiency and strength of all operational equipment, vehicles, generators and buildings
Outputs:
• Overall responsibility for the effective management and running of Ngorongoro Crater Lodge.
To ensure the lodge and brand are taken to the next level of service standards.
• Overall Responsibility for budget creation and management. CAPEX structuring and planning responsibility.
• Overall Day to Day Management of the Lodge, including North Camp, South Camp, Tree Camp and all the back of house departments
• Daily meeting with Assistant Lodge Manager and Heads of Department to discuss the daily plan, including arrivals, departures, maintenance, food, special requests, bush banqueting
• Create strategy for guest delight, staff welfare, health and safety and training. Ensure plan is implemented and managed throughout the year
• Create annual and monthly training plan for all departments and structure external training and exchanges with other lodges where possible
• Create and maintain skills development plan
• Creating an environment where the & Beyond Golden Thread is continuously met and visible throughout the daily functioning of the lodge
• Overall responsibility for all human resources in the lodge, ensuring all labour relations, leave and medical funds are managed correctly
• Work with Executive chef to ensure menu and food are aligned to lodge quality standards and food budgets are being met and monitored
• Structure and equipment - assessing, planning, budgeting and repair of all buildings and equipment
• Work directly with the head of housekeeping, head butler, camp managers and Lodge Manager to ensure & Beyond Lodge and Service standards are maintained at all times and ensure costs and budgets are managed and not exceeded.
• Mentoring and coaching HOD's and junior managers
• Hosting all Agents and Media and VIP Groups
Skills Required:
• Energetic, proactive person with well-developed concept of the importance of providing a world-class guest experience and the ability to provide that experience.
• Aware, evolved, energetic, compassionate, respectable, good communication and a strong leader.
• Lateral thinking ability
• Initiative
• Must be able to cope under pressure to meet guests needs
• Good interpersonal skills and communication with staff and guests
• Attention to detail
• Diligence and self-motivation to meet deadlines
• Willingness/ability to share information and teach and inspire others
• Computer and financial skills
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• Energetic, proactive person with well-developed concept of the importance of providing a world-class guest experience and the ability to provide that experience.
• Aware, evolved, energetic, compassionate, respectable, good communication and a strong leader.
• Lateral thinking ability
• Initiative
• Must be able to cope under pressure to meet guests needs
• Good interpersonal skills and communication with staff and guests
• Attention to detail
• Diligence and self-motivation to meet deadlines
• Willingness/ability to share information and teach and inspire others
• Computer and financial skills
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Qualification Required:
• At least 5 years Management Experience in a 5 star operation
• Strong financial capabilities
• Experience in the service industry especially in dealing with guests and staff
• Previous experience in running a five star operation with over 40 beds
• At least 5 years Management Experience in East Africa
•Bachelor's degree in Hospitality Management
Job application procedure
Application deadline 10th September, 2019.
All applications should be addressed and sent to:
Regional Human Resource Manager
andBeyond Tanzania Ltd
Haile Sailse Road, Uzunguni Area,
P.O BOX 751,
Arusha
Email: recruitment@andbeyond.com
• At least 5 years Management Experience in a 5 star operation
• Strong financial capabilities
• Experience in the service industry especially in dealing with guests and staff
• Previous experience in running a five star operation with over 40 beds
• At least 5 years Management Experience in East Africa
•Bachelor's degree in Hospitality Management
Job application procedure
Application deadline 10th September, 2019.
All applications should be addressed and sent to:
Regional Human Resource Manager
andBeyond Tanzania Ltd
Haile Sailse Road, Uzunguni Area,
P.O BOX 751,
Arusha
Email: recruitment@andbeyond.com
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