Position: Branch Manager, Arusha Branch - (1900022235)
Job: Retail Banking
Primary Location: Africa & Middle East-Tanzania-Arusha
Schedule: Full-time
Employee Status: Permanent
Posting Date: 02/Sep/2019
Unposting Date: 16/Sep/2019
About Standard Chartered
We are a leading international bank focused on helping people and companies prosper across Asia, Africa and the Middle East.
To us, good performance is about much more than turning a profit. It's about showing how you embody our valued behaviours - do the right thing, better together and never settle - as well as our brand promise, Here for good.
We're committed to promoting equality in the workplace and creating an inclusive and flexible culture - one where everyone can realise their full potential and make a positive contribution to our organisation. This in turn helps us to provide better support to our broad client base.
The Role Responsibilities
Generate new business via sales promotions and in-branch contacts and build relationship with existing customers.
Active participation in the RC Shared distribution strategy to execute branch action plans for meeting revenue and cost targets
Deliver the banks “wealth partner” value proposition to customers, via the “plan, build and protect” methodology
Ensure compliance with Group Policy and Standards, local laws and regulations, controls and procedures of the Bank
Service:
Ensure the highest standards of customer service are provided in order that our services are perceived as being the best in the local market.
key customers
telesales
handling complaints
Sales:
Sales meetings ( staff / customers )
Customer visits ( current / potential )
Telesales
Pipeline management
Trucking funds movement
Customer Charter
Ensure support bank customer charter strategy
Administration and Operational
Review and act on MIS reports
Check suspense accounts balancing
Check cash reconciliation and ATM reconciliation
People management
Team building exercise
leave Mgt
Ensure compliance with
“Guidelines and Procedures on ‘Customer Due Diligence (CDD)” for Account Opening and “Guidelines and Procedures on Cross-Border Account Opening Referral” issued by Group Business and Operations Risk
controls and procedures on “Know Your Customer” and Customer Due Diligence introduced to address money laundering prevention and compliance risk
"Guidelines for the submission of Suspicious Transactions Reports” issued by Head Legal & Compliance/ Country Money Laundering Compliance Officer
Ensure, compliance and implementation of CDD & AML guidelines in relation to Money Laundering Prevention as specified by Group Policy & Standard and local regulations, and adherence to Health and Safety policies.
Ensure compliance with Operation risk Policy and Procedure guidelines Key Activities
Our Ideal Candidate
A sound knowledge of Sales Management, Service Management, Operations Management and an ability to analyze financial data
Sound knowledge of Bank Products and Operating procedures
Customer focus as a primary function to ensure the highest standards of customer service
Leadership and interpersonal skills
Computer Literate
University Degree or at least 5 years relevant experience
Sales meetings ( staff / customers )
Customer visits ( current / potential )
Telesales
Pipeline management
Trucking funds movement
Customer Charter
Ensure support bank customer charter strategy
Administration and Operational
Review and act on MIS reports
Check suspense accounts balancing
Check cash reconciliation and ATM reconciliation
People management
Team building exercise
leave Mgt
Ensure compliance with
“Guidelines and Procedures on ‘Customer Due Diligence (CDD)” for Account Opening and “Guidelines and Procedures on Cross-Border Account Opening Referral” issued by Group Business and Operations Risk
controls and procedures on “Know Your Customer” and Customer Due Diligence introduced to address money laundering prevention and compliance risk
"Guidelines for the submission of Suspicious Transactions Reports” issued by Head Legal & Compliance/ Country Money Laundering Compliance Officer
Ensure, compliance and implementation of CDD & AML guidelines in relation to Money Laundering Prevention as specified by Group Policy & Standard and local regulations, and adherence to Health and Safety policies.
Ensure compliance with Operation risk Policy and Procedure guidelines Key Activities
Our Ideal Candidate
A sound knowledge of Sales Management, Service Management, Operations Management and an ability to analyze financial data
Sound knowledge of Bank Products and Operating procedures
Customer focus as a primary function to ensure the highest standards of customer service
Leadership and interpersonal skills
Computer Literate
University Degree or at least 5 years relevant experience
Apply now to join the Bank for those with big career ambitions.
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