Position: Technical Consultant (Cardio Metabolic)-REQ19070256
Primary Location -Dodoma
Organization General & Administrative
Schedule Full-time
About Abbott
At Abbott, we’re committed to helping people live their best possible life through the power of health. For more than 125 years, we’ve brought new products and technologies to the world — in nutrition, diagnostics, medical devices and branded generic pharmaceuticals — that create more possibilities for more people at all stages of life. Today, 99,000 of us are working to help people live not just longer, but better, in the more than 150 countries we serve.
Description
The Technical Consultant has primary responsibility for Cardiometabolic products in the Abbott Rapid Diagnostics (ARDx) Cardiometabolic Business Unit, in the assigned geographic region.
The Technical Consultant manages the field-based technical service needs of ARDx Cardio in a defined geographical region, this includes performing in-services for identified products, retention calls to end-user customer, building technical rapport with key customers, interaction with sales staff and distribution partners and conducting evaluations and troubleshooting as required. This position is also responsible for retaining at-risk customers, maintenance of established accounts, and contributing to the growth of existing accounts.
The primary goals are:
• To optimize instrument operability and “uptime”
• Maximise test usage volumes amongst the user base
• Ensure that the customer experience is exemplary
• Adhere fully to compliance and regulatory expectations
The position requires at least 50% travel, and may average as much as 70% travel, occasionally with less than a week’s notice. Some weekend travel may be required.
Responsibilities and Duties
• Establish relationship with end-user accounts in the territory. Assess training and support needs of each new and existing end-user customer. Decide on suitable training style tailored to account’s individual needs. Execute customized training.
• Assist Technical Support and the end user in troubleshooting of all the assigned products.
• Assist with evaluations tailored to customer-specific requirements.
• Provide assistance to accounts to ensure regulatory compliance and good POCT practice.
• Develop and maintain a strong working relationship with the distributor staff, communicating relevant account background and information.
• Manage travel within territory to control travel expenses.
• Requires a minimum of 50% travel, and may average as much as 75% travel, occasionally with less than a week’s notice.
• Identify opportunities to up sell in an account. Take necessary steps to ensure up selling occurs, e.g. product demonstration, training, and/or coordination with Sales staff/distribution partner representatives.
• Identify inactive ARDx accounts. Assess requirements to reactivate, e.g. reselling, retraining, etc. Exercise discretion to maximize financial impact of reactivation.
• Maintain compliance by entering data into CRM and related databases when necessary.
• Understands and is aware of the quality consequences which may occur from the improper performance of their specific job.
• Attend and participate in company and professional meetings, including conference and webinar calls
• Perform other duties & projects as assigned.
Requirements
Environment / Culture:
• Entrepreneurial drive, in a matrix, changing environment
• Positive forward thinking, and a champion for navigating in unchartered territories
• Advocate of a hands-on approach without blaming others
• The ability to work in a matrix organization and influence without authority or internal staff. Strong customer service orientation
• High level of communication skills necessary to represent Abbott to accounts, describe product features and advantages
• Internal Contacts: Sales, Marketing, and Customer Service departments in order to coordinate and follow up on sales, identify leads, and resolve problems.
• External Contacts: Current and potential customers to conduct formal presentations, resolve issues/ trouble shoot and support sales and marketing.
• Self-motivation and discipline are key in this role
Basic Requirements.
• BS/BA degree in Medical Technology or comparable discipline.
• 3-5 Years Successful Track Record in technical/medical consultant role
• Strong understanding of laboratory practices
• Strong knowledge of clinic or GP market.
• Intuitive personality with CAN DO attitude
• Strong interpersonal & presentation skills.
• Self-motivation and self-directed
