Position: Front Office Agent
Dedicated personnel, Hard working under minimum pressure, more forecasted and ready to take new challenges
EDUCATION AND CERTIFICATIONS
Diploma in Hospitality & Tourism Management
EXPERIENCE:
A minimum of 2 years working experience in as Front Office Agent within luxury hospitality
Experience in using OPERA Property Management System and Microsoft systems
Proven experience with a wide variety of productivity and business software
Experience of interacting and managing communication with guests
Demonstrated experience in handling complex situations
KNOWLEDGE, SKILLS AND ABILITIES:
Contribute to an overall exceptional experience from check-in through check-out
Ability to multitask, prioritize, and manage time
Ability to effectively coordinate and manage tasks and priorities
Possess and excellent attention to detail
Maintain a high profile in the day to day front office operations
Being knowledgeable of information on the hotel and surrounding area
Be self-motivated and proactive going beyond the call of duty
Must be a self-motivated and well organised individual
Ability to offer personalised service to each and every guest
Ability to handle guest complaints with interest, concern and empathy
Perform all cash and credit card transactions using established procedures
Present statements of charges to departing guests and receive payment
Trustworthy and discrete with a high degree of personal integrity and positive attitude
Develop and maintain positive working relationships; support team to reach common goals
Fluent in English with exceptional communication skills both in written and verbal form
Knowledge of a second language is an asset
Pro-actively try to cross-sell other facilities such as F&B venues and up-sell room types
Perform other reasonable job duties as requested by Supervisors
Ability to work days, nights, weekends and holidays when required by the business
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