Position: Business Development Manager Singida
Branch
NBC is the oldest serving bank in Tanzania with over five
decades of experience. We offer a range of retail, business, corporate and
investment banking, wealth management products and services.
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Job Summary
The main purpose is to drive Loan and Advances, Deposit and
alternative product growth at branch. This entails managing of all Sales
Activities, Supporting, monitoring and training of Branch Sales Officers in all
the respective branches
Job Description
Accountability ; Business Soliciting – Acquisition/Recruitment
- Customer
acquisition /recruitment
- Visit
existing customer frequently
- Ensure
all the customer acquisition point are working perfectly all the time
- To
enhance customer experience ensure branches are perfect
executing the following:
Account opening Account maintenance Loan on boarding Digital
on boarding Digital activation and usage
- Identify
areas / sector relevant for business growth in their locality
- Identification,
soliciting, KYC and risks review of potential customers and approach them
to open account
- Work
with Business Development Partner to initiate development of
relevant products to the particular locality
- Consistently
give feedback to Head of Customer Network on the performance of different
products and services at respective branches
- Engage
with Corporate and Institutional Banking (CIB) and Business Banking (BB)
departments to understand retail opportunities from their clients (One
Bank Concept)
- Address
the customer queries in relation to business matters
Accountability ; Deposit Mobilization
- Proactively
understanding the business dynamics in the locality and take advantage to
grow deposit.
- Supervise
all the deposit mobilization campaign in branches
- Proactively
and continuously solicit deposits from all clients of the Bank to meet
Bank’s deposit targets
- Proactive
following of activities identified on the branch activity calendar
Accountability ; Cross selling
- Cross
sale of all bank products – Mobile phone Banking, Internet Banking, Agent
Banking products, Insurance Products, all Deposit Products, Loan products
FX, Transfer, etc.
- Collection
of market intelligence information local competition, products and levels
of service
Accountability ; Relationship Management
- Drive
customer engagement activities in branches
- Going
out to interact with Bank’s clients/potential clients in order to win
their confidence and create customer loyalty
- Identifying
potential clients and strategizing to add them to the list of NBC
customers through informative meetings and product discussions
- Developing,
building and maintaining long term relationships with all segmented
customers by listening to them, problem sharing and joint solution finding
- Manage
customer business contacts, participate in corporate customer social
occasion and manage all aspects of interactions, the bank has with its
customers.
- Maintenance
of business acquired to ensure customer activeness and reduce churn
Accountability ; Reports, Monitoring &
Turnaround
- Maintain
database of High net worth customers in the branch.
- Monitoring
of branch business growth through KPI
- Loan
turnaround time for loans and recovery support
- Responsible
for PAR and NPL of the Branch retail loans
- Providing
inputs and reports to Stressed Asset Management Units and facilitate
recovery efforts at the Branch level
Accountability ; Coaching and Mentoring
- Coach
and mentor the branch Sales team on regular basis
- Monitor
and report performance as per agreed KPIs
Other duties
- Participate
in branch budgeting of all Sales related activities
- Carried
out other duties as assigned by the Branch Manager.
Prepare various reports and business proposals for
management approval
Qualifications
Bachelor’s Degree – Business, Commerce and Management
Studies, Commercial mindset – Junior (Meets some of the requirements and would
need further development), Customer Excellence – Service Delivery (Meets all of
the requirements), Digital familiarity (Meets all of the requirements),
Effective communication – Basic (Meets all of the requirements), Experience in
a similar environment, Openness to change (Meets some of the requirements and
would need further development), Product and/or Service Knowledge (Meets all of
the requirements), Sales Management (Meets some of the requirements and would
need further development)
