At Meliá Hotels International you are the protagonist. The combination of your talent and your passion with our desire to grow by your side has no limits. Together, we will step forward with the strength of a great company. Together, we’ll turn the future into an amazing story.

Are you ready for this challenge?


We are looking a RESIDENT MANAGER for our MELIÁ SERENGETI LODGE 5* LUXURY COLLECTION HOTEL

HOTEL DESCRIPTION:

  • In the heart of Serengeti National Park, 15,000 km2 of pure nature with the greatest concentration of wildlife on the continent
  • Overlooking the River Mbalageti valley. 36 km (50 minutes) from Serorena airport and 335 km from Arusha and access to Kenya and Lake Victoria
  • Book our premium all-inclusive package, a safari experience that includes three daily meals, a choice of drinks, an incredible half-day safari in a shared vehicle and transfer from Seronera to the lodge
  • Relax in our elegant rooms and suites inspired by Maasai traditions with colonial details and terraces from which to enjoy spectacular views
  • Magnificent facilities made from sustainable architectural materials, offering pool, gym, spa, Kids&Co and meeting rooms equipped with the latest technology
  • The experience of discovering the world’s most sensual continent through an extraordinary fusion of international cuisine and local flavours

The trip of a lifetime

The Meliá Serengeti Lodge Luxury Collection possesses all the ingredients to satisfy your passion for travel and adventure: the perfect location in a national park, a comfortable design, and a unique atmosphere that will make you feel part of your surroundings.

Blend into the surroundings 

A two-storey building that stands on a natural terrace offering beautiful views of the Serengeti and the romantic sunsets perfumed by the wide variety of flowering plants.

Ancient traditions and contemporary luxury 

The magic of the African continent can be perceived in every corner of the lodge. There is a swimming pool, gym, spa and exquisite restaurants offering their very own interpretations of local dishes with international culinary influences.

CANDIDATE PROFILE:

Along the General Manager, the role would be responsible for the Hotel Operations of the Hotel: planning, coordination, management, supervision and analysis of results from all Hotel Departments and be the host with our hotel guest.

Direct and inspire the high performance of hotel teams continuously evaluating and maintaining high service, quality and productive processes and workflow. Ensure the smooth implementation of the procedures and policies of Melia Hotels International in alignment with the strategic plans.

Main functions include:

  • Being a boutique hotel it is necessary to be the host with the hotel guests.
  • Providing direct support to the GM in designing and implementing projects, programs, strategies, budgets and action plans, assuming the responsibility for the implementation and monitoring them to achieve the established goals.
  • Analyze weekly results for accurate financial projections, occupancy based staffing reports and standards set for the hotel brand.
  • Ensure decisions and actions are in line with budget guidelines and goals to increase incomes, control costs and identify areas of opportunity to achieve the business plan.
  • Identify the deviations reasons/causes to resolve.
  • Participate with the GM on the budget development, monthly tracking actions to improve identified areas.
  • Encourage teamwork and ongoing communication between all the departments to ensure all staff are aware of their goals, roles and duties. 
  • Encourage and guide the Head of Department and Executive Committee to increase employee satisfaction.
  • Continually support and develop managers encouraging both short and long-term vision regarding departmental objectives, standards and quality results.
  • Ensure that the leadership style of the heads of department and management is aligned with the culture of the organization.
  • In coordination with the GM participate in setting departmental goals, monitoring measures taken and following up on the results of the actions plans of each department. 
  • Promote training for all the staff in the hotel, giving special emphasis to their professional development within the hotel structure and/or the company in general.
  • Assist with daily briefings and lead meetings with the GM.
  • Continually supervise and evaluate the quality standards and the adequate maintenance and functionality of the facilities, furniture, equipment and cleaning.
  • Ensure the proper level of security measures are taken for both guest and team members.
  • Analyze, investigate and inform to the GM about customer service complaints received.
  • Ensure all departmental areas complies with Health and Safety regulations.

REQUIREMENTS:

  • A minimum of two (2) years of experience in a Resident manager / Hotel Manager or similar position in a Premium or Luxury hotel.
  • Being a boutique hotel it is necessary to be the host with the hotel guests, it is important to have strengths in customer service and guest experience.
  • Front office background is a must.
  • Previous leadership within an international brand is desirable.
  • Leadership skills to manage the hotel team properly.
  • University diploma / degree, preferably in Tourism (or equivalent Hospitality and Tourism studies)
  • International experience is preferred.
  • Demonstrate ability of Human Resources Management & Talent Development.
  • Knowledge of IT tools used in hotel management. 
  • Proficient in Microsoft Office. 
  • High geographical flexibility preferred.
  • Able to reside in Serengeti, Tanzania.

LANGUAGES:

  • High level of English mandatory - verbal and written.
  • Ability to diplomatically deal with difficult situations and people while exhibiting a consistent level of professionalism.

The values that represent us are: proximity, we love to share; excellence and coherence, we do everything with professionalism; service vocation, clients are at the center and innovation, to be better every day.

Do you fit with these values and the requirements we need? Don´t hesitate to apply here and if you meet in the position, we are going to contact you.

We cannot respond to all the applications, if after 15 days you haven´t received any message from our side is because we are going to keep you in our data base for future processes where your profile can match.

Thanks for your interest in Meliá Hotels International!!