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| Equity Bank Tanzania |
Equity Bank is the region’s leading Bank whose purpose is to transform the lives and livelihoods of the people of Africa socially and economically by availing them modern, inclusive financial services that maximize their opportunities. With a strong foot print in Kenya, Uganda, Tanzania, Rwanda, South Sudan and now in DRC, Equity Bank is now home to more than 14 million customers – the largest customer base in Africa.
The Bank seeks to recruit passionate and self-driven individual of to fill the jobs positions below:
JOBS DESCRIPTIONS:
Senior Officer- Revenue Assurance
Job Title: Senior Officer- Revenue Assurance
Reports to: Head of Finance
Basic Purpose: Assist the revenue assurance manager in implementing a fully functional revenue assurance function in the bank under finance department
Assist in ensuring that RA buildup a robust revenue assurance system
Main Duties and Responsibilities:
KNOWLEDGE SKILLS AND EXPERIENCE:
Job Title: Senior Officer- Revenue Assurance
Reports to: Head of Finance
Basic Purpose: Assist the revenue assurance manager in implementing a fully functional revenue assurance function in the bank under finance department
Assist in ensuring that RA buildup a robust revenue assurance system
Main Duties and Responsibilities:
- Conduct monthly interest income analysis
- Conduct monthly interest expense analysis
- Review all fees and commission reports prepared by the revenue assurance team
- Compile all the revenue leakage reports and communicate the same to relevant departments and branches.
- Follow up on closure of all the issues raised
- Fast track on total revenue leakage and recoveries done give an update monthly
- Prepare a weekly MD’S briefing
- Prepare a monthly CORC report
- Liaise with operations on need basis on process changes to help in curbing revenue leakages.
- Drive cost reduction, especially direct or product related costs to drive product, channel, and segment profitability
- Ensure integrity and accuracy of financial information used in analysis
- Ensure consistency of information across all information sources
- Obtaining required information from the vast array of systems in the bank
KNOWLEDGE SKILLS AND EXPERIENCE:
Knowledge
Critical Skills & Competencies
Minimum 2 years in a similar capacity
Assistant Manager- Risk & Compliance
- A degree in Finance, Economics, Commerce, IT or related field
Critical Skills & Competencies
- Excellent knowledge of Microsoft office suite and other visualization tools such as Power BI
- Knowledge in the below systems would be an added advantage:
- Structured Query Language (SQL)
- Oracle systems and database
- Oracle analysis
- Power BI
- Good Knowledge of general accounting principle and practices
- Highly developed written and verbal communication and presentation skills
Minimum 2 years in a similar capacity
Assistant Manager- Risk & Compliance
Job Title: Assistant Manager- Risk & Compliance
Reports to: Head of Risk and Compliance
Basic Purpose:
Conduct periodic internal reviews or audits to ensure that compliance procedures are followed.
Assess product, compliance, or operational risks and develop risk management strategies.
Conduct or direct the internal investigation of compliance issues.
Evaluate the efficiency of controls and improve them continuously.
Main Duties and Responsibilities:
KNOWLEDGE SKILLS AND EXPERIENCE:
Knowledge Reports to: Head of Risk and Compliance
Basic Purpose:
Conduct periodic internal reviews or audits to ensure that compliance procedures are followed.
Assess product, compliance, or operational risks and develop risk management strategies.
Conduct or direct the internal investigation of compliance issues.
Evaluate the efficiency of controls and improve them continuously.
Main Duties and Responsibilities:
- Conducting internal reviews and audits
- Establish and quantify the organization’s ‘risk appetite’ and ensure risk approach adheres accordingly
- Horizon scan to increase awareness of risks affecting the business
- Ensure compliance with regulatory obligations whilst taking a commercial and practical approach to risk-based challenges and offer appropriate solutions
- Develop, lead, and motivate the Risk and Compliance team to maximise effectiveness
- Ensure senior management remain informed of regulatory, legislative and best practice changes and their obligations under these changes and how they impact the Bank
- Providing support, education and training to staff to build risk awareness within the organisation
- Provision of proactive and practical regulatory advice to support functions
- Conduct environmental audits to ensure adherence to environmental standards.
- Identify compliance issues that require follow-up or investigation.
- Maintain documentation of compliance activities, such as complaints received or investigation outcomes.
- Consult with Head of legal services as necessary to address difficult legal compliance issues.
- Discuss emerging compliance issues with management or employees.
- Prepare management reports regarding compliance operations and progress.
- Report violations of compliance or regulatory standards to duly authorized enforcement agencies as appropriate or required.
- Design or implement improvements in communication, monitoring, or enforcement of compliance standards.
- Direct the development or implementation of compliance-related policies and procedures throughout an organization.
- Review or modify policies or operating guidelines to comply with changes to environmental standards or regulations.
KNOWLEDGE SKILLS AND EXPERIENCE:
- Bachelors in law, finance, business administration or related field, Certified compliance professional is a plus
Critical Skills & Competencies
- Experience in IT or Digital payment development or management
- In-depth knowledge of the Banking industry’s standards and regulations
- Excellent knowledge of reporting procedures and record keeping
- A business acumen partnered with a dedication to legality
- Methodical and diligent with outstanding planning abilities
- An analytical mind able to “see” the complexities of procedures and regulations
- Excellent communication skills
4+ years of experience in an compliance and or risk management role.
ICT Risk Officer
Job Title: ICT Risk Officer
Reports to: Head of Risk and Compliance
Basic Purpose:
Responsible for supporting and executing risk identification and management across all aspects of ICT within the Bank including Cyber Security and Information Risk. The role will provide continuous independent assurance on the Banks Information System security by ensuring appropriate security controls are in place to safeguard Bank assets from ICT risks while also ensuring compliance with ICT and Information Security Policies, regulatory guidelines and applicable best practice standards.
Work closely with Group Risk, In-country ICT teams and the wider business stakeholders where required.
Main Duties and Responsibilities:
KNOWLEDGE SKILLS AND EXPERIENCE:
Knowledge Reports to: Head of Risk and Compliance
Basic Purpose:
Responsible for supporting and executing risk identification and management across all aspects of ICT within the Bank including Cyber Security and Information Risk. The role will provide continuous independent assurance on the Banks Information System security by ensuring appropriate security controls are in place to safeguard Bank assets from ICT risks while also ensuring compliance with ICT and Information Security Policies, regulatory guidelines and applicable best practice standards.
Work closely with Group Risk, In-country ICT teams and the wider business stakeholders where required.
Main Duties and Responsibilities:
- Participate in development of ICT Risk Management Framework and annual ICT Risk Assessment exercise
- Identify and assess risks, design mitigation controls and track/monitor risks to closure including escalation of long outstanding risk exposures to management.
- Review Banks critical systems, risk assessment and recommendation of appropriate and adequate IT security controls to mitigate and minimize information security risks.
- Evaluation of ICT controls for all operating systems, applications, database management system interfaces and networks across the Bank to ensure consistency in achieving compliance requirements (regulatory, standards and internal policies).
- Proactively anticipate potential threats and vulnerabilities and provide guidance in coordination with IT department on effective responses or control measures and improvement of ICT program development, management and evaluation processes.
- Work closely with business to identify risks in products dependent on the technology landscape.
- Continuously evaluate ICT policy compliance, Data & Information Risk, Business Continuity Risks and report on employee compliance with security controls and deficiencies.
- Promote ICT/Information Security awareness within the Bank by providing guidance, consulting and coordinating relevant programs to ensure a strong security culture.
KNOWLEDGE SKILLS AND EXPERIENCE:
- Must possess an IT or Computer Science bachelor’s degree.
- Relevant certifications in Risk, Audit, or Information Security knowledge areas, such as Information Systems
- Audit, Information Security Management, Risk Management and Ethical Hacking.
Critical Skills & Competencies
- Understanding of concepts related to ICT & Cyber Security including digital & cloud security, logical and physical access security, change management, Information & Cyber security, Business Resilience practices and network technology.
- Team player with good communication and interpersonal skills.
- Ability to work independently with minimal supervision.
- Demonstrate strong problem solving skills.
- Good report writing & presentation skills.
- A minimum of 2 years of ICT Risk experience preferably in a Banking or Financial Institution that provides exposure to sophisticated ICT systems, network security, technology infrastructure, software development and project management.
Job Title: Head – Marketing and Communication
Reports to: Managing Director
Date: July 20, 2020
Basic Purpose: The Head of Marketing & Communication has primarily responsibility for the planning, development and implementation of marketing strategies, plans and campaigns and overall responsibility for compliance to Equity Bank identity and brand health monitoring.
Responsible in developing effective marketing strategies, exploring for new markets to build and manage the Equity brand to meet strategic business objectives.
Maintain a positive and vibrant relationship with media houses in Tanzania and effective management of reputation risk and publicity.
To position the Bank as a Corporate Citizen in community development in Tanzania ,so to create an overall positive impact on society and relevant stakeholders by investing in communities.
Main Duties and Responsibilities:
Key Performance Measures
1. Improved Brand Visibility and Awareness
2. Marketing Events Satisfaction
3. Improved Social Media Uptake
4. Improved Digital Marketing
KNOWLEDGE SKILLS AND EXPERIENCE:
Knowledge Reports to: Managing Director
Date: July 20, 2020
Basic Purpose: The Head of Marketing & Communication has primarily responsibility for the planning, development and implementation of marketing strategies, plans and campaigns and overall responsibility for compliance to Equity Bank identity and brand health monitoring.
Responsible in developing effective marketing strategies, exploring for new markets to build and manage the Equity brand to meet strategic business objectives.
Maintain a positive and vibrant relationship with media houses in Tanzania and effective management of reputation risk and publicity.
To position the Bank as a Corporate Citizen in community development in Tanzania ,so to create an overall positive impact on society and relevant stakeholders by investing in communities.
Main Duties and Responsibilities:
- Developing Marketing and Communication strategies for the Bank in line with Bank objectives.
- Managing all Marketing and Communication initiatives for the Bank.
- Develop Marketing strategies to support business initiatives.
- Overall responsibility for brand management and corporate identity
- Formulate, direct and coordinate marketing activities and policies to promote products and services, working with advertising agencies
- Planning and implementing promotional campaigns.
- Overall responsibility for brand management and corporate identity.
- Creation and publication of all marketing material in line with marketing plans.
- Analysing potential strategic partner relationships for Bank marketing.
- Maintain effective internal communications to ensure that all relevant Bank functions are kept informed of marketing objectives.
- Crafting strategies for all marketing teams, including Digital, Advertising, Communications and Creativity.
- Assist in developing and implementing a Strategy for CSR which will form part of the overall Strategy required to implement CSR Equity Tanzania focus
- Serve as internal resource and external representative on CSR issues.
- Develop an accepted and long-term strategic plan/set of priorities for targeted communities
- Planning, Developing and Implementing PR strategies
- Managing enquiries from media, individuals and other organisations
- Researching, writing and distributing press releases to targeted media
- Planning publicity strategies and campaigns
- Organising events including press conferences, exhibitions, open days and press tours
- Any other roles that may be assigned by the management.
Key Performance Measures
1. Improved Brand Visibility and Awareness
2. Marketing Events Satisfaction
3. Improved Social Media Uptake
4. Improved Digital Marketing
KNOWLEDGE SKILLS AND EXPERIENCE:
- Must possess a Bachelor’s degree in Marketing or a related field
- Computer literate: technical knowledge of related programmes and computer software.
- A minimum of 5 years’ post-qualification experience, with at least 3 years in a managerial position.
- Demonstrated leadership skills with good command of oral and written knowledge of English.
- Personal competencies
- A structured approach to dealing with complex and variable work environments in an independent manner.
- Ability to balance opposing business requirements.
- Ability to balance long term and short term requirements independently
- Strong evaluation, communication and reporting skills
- Able to provide advice and cause/effect evaluation to support business decision making
- Independent and logical thinker, yet an achiever and implementer
- Leads by example
- Good at managing large volumes of information and can add value through management reporting
- Builds relationships and networks easily
Relationship Officer – Operations
Job Title: Relationship Officer- Operations
Reports to: Operations Manager
Basic Purpose:
Responsible for front and back-office operations
Ensuring excellent customer service at the branch
Cash Management
Main Duties and Responsibilities:
- Responsible for developing and maintaining relationships with customers and gaining customer insights about their businesses.
- Accurately dispense and receive physical cash and other financial instruments including foreign currency
- Ensure 100% compliance to the Bank’s policies and procedures on cash management
- Ensure accuracy, efficiency and completeness of customer’s cash and non-cash transactions
- Ensure high customers service standards are maintained as the first contact person between the bank and the customer.
- Ensure strong adherence to AML, KYC policy and BOT prudential guidelines
- Ensure all transactions records are kept meticulously and in accordance with the bank procedures
- Promote bank sales through customer interactions by proactively identifying specific products and services needs and referring the same accordingly
- Ensure risk management in the branch is maintained and issues escalated accordingly.
- Perform any other duties as assigned by your supervisor.
KNOWLEDGE SKILLS AND EXPERIENCE:
Requirements
Skills, Knowledge & Abilities
- Remarkable understanding of the bank’s products, policies, and procedures.
- Excellent knowledge of BOT prudential guideline covering consumer protection
- Expert knowledge; exhibits an outstanding degree of professionalism, integrity, creativity, teamwork, and good relations with both external and internal customers. Displays resourcefulness.
- Commendable customer awareness & focus
- Good Communication and Negotiation Skills.
- High personal standards, goal oriented and with self-initiative
- Excellent interpersonal skills
Education
- Academic: Education: Business related from a recognized institution
- Desired work experience: 6 Months or less with experience in Banking / Financial Services or equivalent.
Relationship Manager – Agribusiness
Job Title: Relationship Manager – Agribusiness
Reports to: Senior Manager – Agribusiness
Basic Purpose:
Recruitment of Agribusiness customers and schemes, Deposit Mobilization, Growth of quality assets and Cross selling of other bank products while maintaining business relationship with existing and new customers in accordance with Bank’s strategic focus
Main Duties and Responsibilities:
- Business growth
- Growing Loan Portfolio
- Driving agribusiness growth and value through identification and development of new commercial engagements.
- Work with all other related departments within the bank to implement delivery of approved new retail agribusiness deals and propositions
- Building rapport with various AMCOs and agriculture schemes for lead generation and business growth.
- Develop business cases and proposals and monitor the development of portfolio Track sales leads and pipelines to ensure maturity.
- Explore opportunities in the branches and devising strategies for benefits realization.
- Facilitate processing of Agribusiness Customers application as per committed TAT.
- Communicate and review relationship officer’s portfolio performance at branch and devise remedial measures for any deviation from the target.
- Cross selling of all bank products and services to Agribusiness Customers.
Deposit mobilization
- Engage potential Agribusiness customers to secure deposit.
- Support branches to solicit deposits from Agribusiness customers to meet Bank’s deposit targets.
- Manage existing deposit portfolio to ensure retention
- Develop Initiatives to support deposit mobilization strategy.
Portfolio Quality Management
- Overall monitoring of Agribusiness portfolio quality as per monitoring guideline to ensure attainment of set parameters.
- Track delinquent collection to contain migrations.
- Share collection update with respectively supervisor periodically
Relationship management
- Develop and maintain business relationship with existing and potential customers on behalf of the bank.
- Act as bank’s key contact person to Agribusiness customers.
- Initiate and conduct customer engagements such as focus groups, customer forums, workshops and clubs aimed at identifying customer needs, building and strengthen relationships and create loyalty.
Capacity Building Branches
- Nurture and support to relationship officers at branches with necessary skills and support to ensure effective and efficient customer service to Agribusiness customers.
KNOWLEDGE SKILLS AND EXPERIENCE:
Skills, Knowledge & Abilities
- 2+ Years of relevant experience
- Comprehensive knowledge in agribusiness with up-to-date understanding of the agriculture sector in Tanzania, farmers’ needs, seasonality, and the wider need for agriculture value chains financing
- Adequate knowledge on bank products and services
- Adequate experience in Agribusiness Credit underwriting and project appraisal.
- Flexibility in working with various environment relating to agricultural activities
- Excellent sales, interpersonal and networking skills.
- Ability to communicate and interact effectively with various external stakeholders.
- Ability to organize and conduct stakeholder’s engagements.
- A detailed understanding of banking industry regulation requirements.
- Persuasion and negotiation skills.
- Excellent Presentation and Training skills.
- Bachelor’s degree in Business/Agriculture or Economics
Credit Risk Officer
Job Title: Credit Risk Officer
Reports to: Business Growth Development Manager
Basic Purpose:
Provides credit support to Equity bank functions covering Non-Personal & Customer Relationships, & compliance.
Reviews financial information and analysis, including market intelligence used in the preparation of credit reports to ensure quality credits are booked and portfolio management
Main Duties and Responsibilities:
- Review credit reports, including structure, identifying all risks, and ensuring mitigations are adequately provided.
- Conducts joint visit with RMs where necessary to gain full understanding of credit risk to be able to tailor loan products meeting business requirements.
- Works closely with RM in monitoring credit quality of Business and commercial banking portfolio by highlighting early warning signs of credit deterioration and advising the turnaround strategy.
- Ensure no account downgrade for all accounts reviewed and recommended through proactive identification of early warning signs and application of appropriate turnaround strategy to prevent further deterioration.
- Timely preparation and submission of accurate and complete sets of internal reports and minutes of the meeting.
- Own performance of accounts in your portfolio through appropriate analysis and subsequent monitoring of their performance to ensure no account is downgraded to NPL.
- Ensure all credit related information and properly filed
- Assisting in identification, classification, and management of problem credits.
- Monitors compliance with BAFIA and related Prudential Guidelines.
- Ensures compliance with Bank’s Credit policy and procedures, ensures that exceptions are properly noted and reported to the senior management.
- Work with internal auditors to ensure timely submission of requested information and appropriate response to queries raised.
- Timely reporting of all incidences including but not limited to actual and suspected fraud or corruption.
- Implementation of change and capability development programs.
- Provides high level of service to RMS in terms of accuracy, responsiveness, and turnaround time
- Timely evaluation and credit grading of accounts. Understanding of risk associated with individual transactions, annual review and raising appropriate concerns
- Undertake annual review of security documentation for all Commercial and business banking accounts. Ensure all documentations are received and up to date for assigned portfolio
- Perform any other projects as assigned from time to time
KNOWLEDGE SKILLS AND EXPERIENCE:
Requirements
Skills, Knowledge & Abilities
- Credit and Financial skills to effectively perform credit analysis and portfolio maintenance activities/tasks in a manner that consistently achieves high quality standards or benchmarks.
- Knowledge of lending business and products
- Strong problem solving, negotiation and influencing skills
- Strong numerical and credit analytical skills.
- Knowledge of lending business and products
- Knowledge and effective application of all relevant banking policies, processes, procedures and guidelines to consistently achieve required compliance standards or benchmarks.
- Interpersonal skills to effectively communicate with and manage customer expectations (internal and external), and other stakeholders who impact performance.
- Self-empowerment to enable development of open communication, teamwork and trust that are needed to support performance and customer-service oriented.
- Highest integrity calibre
- Academic: University degree preferably in Accounting, Finance or Business Administration.
- Professional: CPA (T), ACCA, CFA etc.
- Desired work experience: Minimum of two years’ experience in Credit Analysis area. Approval experience will be an added advantage.
Relationship Manager – Business
Job Title: Relationship Manager – Business
Reports to: Business Growth & Development Manager
Basic Purpose:
Provide supervisory role to the staff members working under branch business development unit whereas Relationship Manager –Business Development shall be responsible for coordinating activities of the unit by leading the team on sales and business development that ensure growth of customer base, CASA and Term deposits, high quality loan NPL, improvement of loan portfolio both PAR 30% and PAR 90%, growth of NFIs, cross selling of bank products and maintain good relationship with clients in line with KPIs.
Main Duties and Responsibilities:
- Identify and negotiate business opportunities that will grow business of the branch in line with annual business targets and Bank strategy
- Develop and implement an annual business plan and sales strategy that will contribute to the overall business plan of the branch as well as Bank strategy.
- Ensure growth of CASA deposit and contribute by 70% of the total branch deposits.
- Ensure growth of a quality loan portfolio across all customer segment and business sectors and generate profit in line with business targets.
- Ensure growth of customer base and actively operate their bank accounts
- Ensure recruitment of Equity Agents and Super agents in line to the Branch targets and growth of number of transactions
- Recruit Merchants, monitor performances of all POS in the area to ensure attainment of unit targets in line with branch objectives and goals.
- Ensure customers are on boarded on the ABC platforms and growth of number of transaction increases to reduce traffic at the branch and grow NFIs
- Ensure growth on NFIs by cross selling trade finance products, increase transactional banking services, insurance and other products and services that will generate NFIs
