Position: Front Desk Receptionist
REPORTS TO: Front Office Supervisor
Location: Moshi town (no accommodation is provided)
POSITION SUMMARY: Receptionist it to represent the hotel to the guest throughout all stages of the guest's stay. Determinate's a guest's reservation status and identifies how long the guest will stay. Helps guests complete registration cards and then assigns rooms, accommodating special requests whenever possible.
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GUEST SERVICE ASSOCIATE DUTIES AND RESPONSIBILITIES:
1. Register guests and assigns rooms. Accommodates special requests whenever possible.
2. Thoroughly understand and adheres to proper credit, and cash handling policies and procedures.
3. Understands room status
4. Knows room locations, types of rooms available, and room rates.
5. Must be sales-minded. Presents options and alternatives to guests and offers assistance in making choices.
6. Uses suggestive selling techniques to sell rooms and to promote other services of the hotel.
7. Knows the location and types of available rooms as well as the activities and functions of the property.
8. Coordinates room status updates with the housekeeping department by notification housekeeping of all checkouts, late checkouts, early check-ins, special requests, and day-use rooms.
9. Possesses a working knowledge of the reservations department. Takes same-day reservations and future reservations when necessary. Knows cancellation procedures.
10. Knows how to use front office equipment.
11. Process guest check-outs.
12. Performing cashier-related functions like posting charges to guest accounts and bill/invoice settlement.
13. Check float, ensuring an adequate supply of change is available at the commencement of the shift. 14. Generate reports following the departmental needs
15. Ensure end of shift balancing is accurately conducted, reporting any discrepancies to the Front Office or Duty Manager.
16. Perform system end-of-day reports.
17. Follows procedures for storing guest’s luggage, and their valuables in the safe box. 18. Uses proper telephone etiquette.
19. Communicate services and amenities of the hotel to guests.
20. Reports any unusual occurrences or requests to the front office supervisor or the duty manager.
21. Knows all safety and emergency procedures, Is aware of accident prevention policies.
22. Maintains the cleanliness and neatness of the front desk area
23. Carry out any other duties as may be given, from time to time, by management.
PREREQUISITES: Education: hotel diploma or equivalent. Must speak, read, and write both Kiswahili and English fluently.
Experience: Previous experience in the hotel front office is a must.
