We believe in creating enriching experiences not only for our guests, but also for those looking to build a career with us too. Discover enriching career opportunities with Cenizaro as we continue to grow our network of hotels and resorts in new and exciting destinations.
Position: Financial Controller
The Residence Zanzibar
Key Responsibilities:
- Directs
and organizes the activities of the Resort Accounting Department to
maintain high standards consistent with the goals of the Company.
- Plan
and direct the functions of administration and planning of the Resort
Accounting Department to meet the daily needs of the operation.
- Prepare
the monthly financial statements in accordance with Company policy where
appropriate and to comply with local Law and Regulations.
- Implement
effective control of all costs food, beverage, labor, supplies, equipment,
etc., among all Resort Sub-Departments.
- Ensure
proper use, maintenance, repair and storage of Accounting supplies,
equipment and facilities.
- Ensure
proper stock levels are maintained.
- Assist
all Managers in establishing and achieving predetermined profit objectives
and desired standards of quality, service, safety, cleanliness,
merchandising and promotion.
- Develop
with the aid of the various Managers, the operating tools necessary and
incidental to modern management principles, budgeting, forecasting,
purchase specifications, recipes, portion specifications, menu abstracts,
food production control, report
Position: Room Division Manager
The Residence Zanzibar
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Job Responsibilities:
- Oversees overall day-to-day hotel operations as delegated by the General Manager
- Supervise all Rooms and Leisure Department Managers on daily, weekly, monthly and annual action plans related to property strategic plan.
- Communicate, both verbally and in writing, to provide clear direction to staff.
- Ensure full compliance to Rooms and Leisure Standard Operating Procedures and Policies according to Cenizaro standard
- Develop and execute Room's division budget and revenue forecasts.
- Initiates, implements and monitors control system in support of both product and operating systems improvement activity.
- Utilize labor management tools to schedule and control labor costs.
- Interview, train, develop, recommend performance evaluations, resolve problems, and recommend discipline and/or termination when appropriate of team members.
- Good guest relations, through direct contact with guests, mails..etc, and assist in responding to the social media comments with reference to the Rooms & Leisure.
- Ensure all queries of the guests are addressed and resolved in a reasonable timeframe.
- Ensure customer safety and security is maintained to high levels at all times.
- Assists in the development of new programs which result in an increased level of guest satisfaction and operational excellence.
- Close working relationship with all department heads.
- Manage the relationship with the service providers, ensuring the Hotel Brand is valued and Service standards are met.
- Demonstrating self-confidence, energy and enthusiasm at all times.
- Maintains compliance with all local, state and federal laws and regulations.
- Knows and complies with all company policies and procedures pertaining to this position and its duties.
- Remains current on business trends and local activities.
- Perform any other job related duties as assigned.
- Reports to the EAM Operations.
Experience, Skills and Knowledge:
- Minimum 10 years of management experience, preferably in Housekeeping, Front Office and Leisure hotel operations
- Bachelor's degree is an advantage.
- Knowledge of hotel operations, including marketing plans, security and safety programs in operations, personnel and labor relations, preparation of business plans, repairs, maintenance, budget forecasting, quality assurance programs, and long-range planning
- Able to resolve guest, supervisor and team member conflicts, Tact & diplomacy skills
- Good leadership skills, Communicate, both verbally and in writing, to provide clear direction to staff.
- Command of the English language both written and verbal
- Computer literacy and knowledge of Fidelio, Opera PMS
- Able to work a flexible schedule, including weekends and holidays
Position: HR and Training Manager
The Residence Zanzibar
Job Responsibilities:
- Develop
and monitor overall HR strategies, systems, tactics and procedures across
the organization
- Oversee
and manage a performance appraisal system that drives high performance
- Direct
responsible on staff welfare and staff development
- Develop
and oversee HR budgets
- To
ensure employee relations concern and government/public relations concern
are well managed or delegated amongst the team
- Ensure
legal compliance throughout human resource management
Position: Procurement Manager
The Residence Zanzibar
Job Responsibilities:
- Compiles,
codes, categorizes, calculates, tabulates, audits, or verifies information
or data.
- Ensures
compliance with all brand established systems and procedures.
- Creates
a Purchase Requisition/Purchase Order System for the property and ensures
employees are trained on this system.
- Conducts
inventories, maintains par stock, expire products, rotation, requisitions
etc.
- Ensures
accurate administration of all invoices and adheres to proper bookkeeping
procedures.
- Ensures
inspection of all deliveries to verify accuracy and quality of product.
- Implements
and enforces all control procedures for property goods entering through
the purchasing/receiving areas.
- Ensures
staff is properly trained regarding procedures, sanitation, equipment
handling and chemical usage.
- Ensures
compliance with sanitary procedures.
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