Position:RECEPTIONIST– RAMADA RESORT BY WYNDHAM DAR
Our company, Oldstone T limited T/A Ramada resort by Wyndham Dar es Salaam, is a high end 4 star Resort searching for experienced candidates for the position of Receptionist. If you are looking for an exciting place to work, please take a look at the list of qualifications below.
Main Job Duties and Responsibilities
- Welcome and greet guests
- Answer and direct incoming calls
- Inform guests of hotel rates and services
- Make and confirm reservations for guests
- Ensure proper room allocation
- Register and check guests in
- Confirm relevant guest information
- Verify guest’s payment method
- Verify and imprint credit cards for authorization
- Issue room keys and direct guests to their rooms
- Maintain clear and accurate records of guest room bookings
- Compute all guest billings, accurately post charges to guest rooms and house accountsReceive and transmit messages for guests
- Retrieve mail, packages and documents such as faxes for guests
- Listen and respond to guest queries and requests both in-person and by phone
- Provide accurate information about local attractions and services
- Liaise with necessary staff including housekeeping and maintenance to address any problems or complaints
- made by guests
Complete and maintain any incident reports, daily activity reports or other reports requested by management - Manage conference room bookings and scheduling
- Close guest accounts and check guests out
- Review accounts and charges with guests during the check-out process
- Process accurate payment of guest accounts
- Inform housekeeping when rooms have been vacated and are ready for cleaning
- Monitor visitors to the hotel
- Enforce rules and policies of the hotel
- Maintain a neat and orderly front desk and reception area
Education, Skills and Experience
- Hospitality certificate, diploma or equivalent from a recognized institution IS A MUST
- 2 years of relevant work experience
- Guest/customer relations experience, preferably in a hospitality environment
- Strong working knowledge of relevant computer software including MS Office and booking and payment systems
- WORKING Knowledge with OPERA software is an added advantage
Key Competencies and Qualities
- Cutomer service orientation
- Attention to detail and accuracy
- Planning and organizing
- Ability to multitask and prioritize
- Professional appearance and attitude
- Effective verbal and written communication skills
- Ability to handle stress and stay calm under pressure
- Decision making and judgment skills
- Team work
- Flexible regarding work schedules
- Ability to respond appropriately to diverse customers and guests
How to Apply:
Interested candidates may apply online by submitting their Cover letter, Cv and Addresses of three (3) referees to hr@ramadaresortdar.com Copy to hro@ramadaresortdar.com
Oldstone T limited is Equal Opportunity Employer. Only short-listed candidates will be contacted.
Closing Date is 25th July 2022
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