Corporate Sales Executive
Arusha
Britam
With You Every Step of the Way
Job purpose
The job holder will be responsible for growth of revenues and customer numbers for the branch to meet set annual premium targets for the branch. The role will report to the Branch Manager.
Key responsibilities
- Secure new business directly or through intermediaries
- Service existing business and follow up to ensure renewal
- Maintain excellent customer service to intermediaries and direct clients
- Undertake initial underwriting in accordance with set guidelines to ensure sound acceptance of risk.
- Ensure payment of premiums before policy attaches.
- Follow up to ensure intermediaries are paid commissions timely and accurately.
- Recruit new agents, direct clients, new brokers and grow business from Bancassurance partners as per agreed KPI.
- Train, coach and support new intermediaries to achieve sales targets.
- Follow and adhere to underwriting guidelines and standards as communicated by Underwriting Manager from time to time
- Prepare daily sales reports to branch manager and other reports as may be requested by management
- Guide and assist clients on claims processing
- Deliver on performance requirements as defined in the strategy map and personal scorecard
Key Performance Measures
- Achievement of production targets
- Customer satisfaction
- Customer retention
Working Relationships
Internal Relationships:
- Accountable to the Branch Manager
- Required to liaise and work closely with Underwriting, Finance, Claims and other departments as may be necessary
External Relationships:
- Britam customers
- Intermediaries (Brokers, Agents & Banks)
- TIRA and other regulatory institutions
Knowledge, experience and qualifications required
- Bachelors’ degree in a business related field
- Professional qualification in Insurance (CII certificate or equivalent)
- At least two years’ experience in a similar position
- Knowledge of Insurance Industry and concepts
- Knowledge of Insurance regulatory requirements
- Knowledge of sales and marketing
Essential Competencies
- Presenting and Communicating Information: Speaks fluently; expresses opinions, information and key points of an argument clearly; presents effectively; responds quickly to others ‘reactions and feedback during conversations; projects credibility.
- Working with People: Shows respect for the views and contributions of other team members; shows empathy; listens, supports and cares for others; consults others and shares information and expertise with them; builds team spirit and reconciles conflict; adapts to the team and fits in well.
- Adhering to Principles and Values: Upholds ethics and values; demonstrates integrity; encourages individual responsibility towards the community and the environment; models the organisational values during every day interactions.
- Analysing: Analyses numerical data and all other sources of information, to break them into component parts, patterns and relationships; probes for further information or greater understanding of a problem; makes rational judgements from the available information and analysis; demonstrates an understanding of how one issue may be part of a much larger system.
- Planning and Organising: Adhere to and monitor clearly defined objectives; plans activities and projects well in advance and takes account of possible changing circumstances; identifies and organises resources needed to accomplish tasks; manages time effectively; monitors performance against deadlines and milestones.
- Delivering Results and Meeting Customer Expectations: Focuses on customer needs and satisfaction; sets and models high standards for quality and quantity. Monitors and maintains quality and productivity. Works in a systematic methodical and orderly way. Consistently achieves projects goals.
The deadline for submitting the application is 07 October 2022.
Medical Sales Manager
Dar es Salaam
Britam
With You Every Step of the Way
Job Description
The role holder will be responsible for the development and implementation of the medical sales strategy and grow the medical unit towards the achievement of company’s profitable growth. The role will report to the Country Sales Manager.
Key responsibilities
- Prepare and review sales medical plans.
- Create relationship with intermediaries who are strong in medical portfolio to grow Britam’s Insurance Tanzania Ltd medical book.
- Prepare and review monthly visitations plans to existing medical clients.
- Daily coordination and monitoring of the medical sales activities.
- Develop and grow medical portfolio.
- Develop medical sales strategies to tap into the medical market and increase Britam’s Insurance Tanzania Ltd medical market share.
- Achieve medical sales revenue targets as agreed with Country Sales Manager.
- Liaise with underwriting department to ensure all businesses due for renewal are renewed.
- Liaise with underwriting department to ensure the company offers competitive quotes for new business
- Liaise with claims department to ensure the company offers the best claims service.
- Follow up after sales service to maintain high level of customer satisfaction
- Prepare weekly and monthly medical sales reports.
- Ensure sales promotions are done as per the company’s strategies.
- Ensure 100% collection of premium.
- Report on the Market Intelligence.
- Motivate and ensure team work within the sales team to support the medical sales.
- Deliver on performance requirements as defined in the departments’ strategy map, balanced scorecard and Personal Scorecard.
Key Performance Measures
- New business
- Renewal retention
- Revenue from existing and alternative channels
- Working Relationships
Internal Relationships:
- Accountable to the Country Sales Manager.
- Required to liaise and work closely with the other staff members across the business.
External Relationships:
- Britam Insurance Tanzania Ltd customers.
- Insurance sector players.
- Direct Sales Representatives
Knowledge, experience and qualifications required
- Bachelor degree (marketing and insurance options preferred)
- Professional qualification in Insurance (Dip CII or equivalent qualification)
- 7 years’ experience in sales 3 of which must be in a supervisory level (insurance sector preferred)
- A demonstrated track record in managing relationships with DSR to ensure sustained business support.
Essential Competencies
Deciding and Initiating Action: Ensures, key organisational objectives are met, takes responsibility for decisions, actions, projects and people while focussing on achievement of strategic results; takes initiative and works under own direction; initiates and generates activity; makes quick, clear decisions with limited information available which may include tough choices or considered risks; decisions and actions takes into account possible impact on all parts of the business.
Leading and Supervising: Provides the business with a clear direction based on the overall strategic intent of the organisation; motivates and empowers others with a clear sense of purpose; creates a positive organisational climate that fosters learning and development; acknowledge high potential talent; sets and articulates the vision and values through own personal behaviour.
Relating and Networking: Easily establishes, as well as assists others in building good relationships with customers and staff across all departments, inside and outside of the organisation; relates well to people at all levels; facilitates the resolutions of conflict and manages disagreements with tact and diplomacy.
Persuading and Influencing: Gains clear agreement and commitment from others by persuading, convincing and negotiating to the benefit of the organisation, promote the organisational strategy during conversations; makes effective use of political processes to influence and persuade others; promotes ideas on behalf of oneself, the department or the organisation; makes a strong personal impact on others; takes care to manage the organisation’s impression and brand on others.
Formulating Strategies and Concepts: Works strategically to realise organisational goals; sets and develops organisational strategies; identifies, develops positive and compelling visions of the organisation’s future potential; takes account of a wide range of issues across, and related to, the organisation; encourage others to take a strategic and long term view in terms of the organisation’s future; communicates the organisational strategy, vision and objectives effectively across all levels of the organisation.
The deadline for submitting the application is 07 October 2022.
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