Our client Sopa Lodges is a registered Tanzanian Company under Companies Ordinance (Cap. 212) and a leading Hospitality Company with Operations in Tanzania with major operations in Arusha Town, Serengeti in Mara region, Manyara, Tarangire National Park Arusha and Manyara region, other hospitality destination Tanzania and Zanzibar Island.
On behalf of the client management we are currently hiring for the above position to be part of they’re team. The role will be based in Serengeti National park in Tanzania.
Position Title: Human Capital Manager
Reporting to: General Manager and Head of Human Capital
Supervises : The Entire Team
Duty station: Serengeti Explorer
Salary: 3,500,000.00
Start: ASAP
Position Summary:
As Human Capital Manager you will work under the general guidance of the Lodge General Manager and Head of Human Capital, Tanzania and be responsible for supporting the HR team on their day to day operation. He/she executes the lodge’s Talent Development strategy by planning lodge training programs and the recruiting of non-management roles in the lodge.
Also coordinating the administrative support to the Human Capital team in accordance with the lodge’s standard and procedures and to ensure that staffing needs are met in a timely manner, from placing ads to interviewing and hiring.
HUMAN CAPITAL MANAGER DUTIES AND RESPONSIBILITIES:
Attend any meetings on behalf of the General Manager.
- Assists with the organisation of the staff social events.
- Coordinating lodge Associate events and activities.
- Compiling payroll / Absence data.
- Coordinating HC Dashboard / Statistics.
- Coordinating staff food festivals and entertainment programs.
- Co-ordinating staff daily transportation to and from staff accommodation.
- Assist and resolve lodge staff and management queries.
- Updating salary and benefits information.
- Developing job descriptions, shortlisting, interviewing and selecting candidates, preparing personal files of the colleagues.
- Helps employees identify specific behaviours that will contribute to service excellence.
- Responsible for the on the job orientation for new hires.
- Assist with Internship or training program and ensuring that all Interns are receiving the necessary support and guidance during their industrial exposure training.
- Manage HC administration such as starters and leavers process.
- Complete monthly and fortnightly paperwork to be submitted to the Payroll team.
- Ensure up to date and accurate information is fed into the Human Resources Software.
- Assist with employee relation issues in the lodge in a confidential manner, including disciplinarians, grievance and capability.
- Ensure recruitment and selection process is adhered to and that all the relevant immigration checks are carried out correctly.
- Manage HR administration such as letters and personnel files.
- Full usage of HR System including running of Change of Status Requests and other amendments as required that are for HRD Approval.
- Maintenance of HR email account and ensures prompt response.
- Analyse staff turnover and sick leave with the aim of implementing strategies for reduction.
- Assists the Head of Human Capital and General Manager in Budget preparation where required and is fully aware of all Budgeted Positions and hiring approvals.
- Provide staff counselling, guidance, career planning, and oversee disciplinary matters up to and including dismissal and oversee any Grievance Complaints made as required.
- Supporting the lodge with departmental training requirements including inductions, work experience, careers fairs, and training materials.
- Ensures confidentiality is maintained at all times and provides information only to those with a need to know.
- To know and follow the Health & Safety OSHA and comply with the Lodge’s Health & Safety policy.
PREREQUISITES:
- Excellent communication and listening skills.
- Ability to work under pressure.
- Excellent organizational and prioritization skills, attention to detail, and problem-solving skills.
- Must be mature, pleasant, courteous, cooperative and an enthusiastic team player who displays good human relations’ skills.
- Confidence in working independently and part of a team.
- Flexibility to respond to a range of different work situations.
- Effective written and oral communications skills including the ability to prepare reports, proposals, policies and procedure.
EDUCATION:
- A bachelor’s degree in human resources, labor relations, organizational development, business or related area; relevant work experience may be a substitute
- Courses in subjects such as conflict management may be helpful.
OTHER REQUIREMENTS:
- Effective verbal and written communication skills
- Demonstrated proficiency in the Microsoft Office suite
- Experience with the human resources information system (HRIS) used by your company, such as Workday, Zoho People, Cloud HR, Smart Recruiters and others
- Knowledge of a broad range of human resource strategies and practices, including compensation, performance management, safety, hiring and employee relations; able to apply these strategies and practices in compliance with employment regulations
- Ability to create a culture of diversity, inclusivity, collaboration and teamwork
- Experience with analyzing data to guide strategic employment planning
Experience:
At least 5 years of experience in an International Luxury Brand Hotel / Lodge in the same/similar field.
Title: Regional Finance Manager (Tour & Hospitality Operations)
Reporting to: Regional Chief Finance Officer (Tour & Hospitality Operations)
Supervises: Finance & Accounting Team
Duty station: Arusha
Salary Budget: Our client is offering a highly competitive salary for this role based on experience
Client Brief Description:
Our client goal is embrace innovations in the hospitality & tour business, with well-trained experts at providing lifetime experiences and memories for their guests, all delivered with enthusiasm and pride.
They run Lodges and hotels in some of the best Safari & Beach destinations across Tanzania. They craft authentic and memorable safari experiences, providing the highest quality of luxury and comfort ensuring guests are indulged with a luxurious and personalised personalized stay.
Our client inbound Tour operator tailors up-market exclusive bespoke safaris across the region.
Position Duties and Responsibilities Summary:
- You will lead the regional finance & accounting team(s) taking responsibility for financial control and transaction processing relating to regional hospitality & touring business unit(s), running day to day activities with proven efficiency by consistently offering a professional, friendly and engaging
- You will be tasked with preparation of timely & accurate financial statements, overseeing daily execution of general ledger impacted processes, working collaboratively in providing necessary support to internal departments & stakeholders, whilst maintaining a robust control and compliance environment, in support of business unit profit
- This role is responsible for effective management of overall accounting and period end closure functions, preparation of financial reports, analyses, forecasts, budgets, paying particular attention to consistency of accurate management information and implementation of requisite internal controls, in harmony with Generally Accepted Accounting Practices, statutory requirements and prevailing standard operating policy &
Desired Experience & Qualification:
- Bachelor’s degree in Finance and Accounting or related professional
- 5 years proven experience as a Finance Manager or similar role within the HOSPITALITY & TOURING INDUSTRY
- Strong technical accounting, finance & taxation skills in the context of Tanzanian Regulations
- Demonstrated experience with hospitality & touring related accounting systems or similar financial software for the purpose of financial reporting, analysis and
- Honest ethical attributes coupled with excellent written and verbal communication skills
- Ability to work well under pressure exercising sound judgement and decision-making skills
- Strong effective planning and organisation skills to ensure operational efficiencies and effectiveness
- High level of accuracy, attention to detail with adaptability & proactive approach to challenges
- Excellent analytical and problem-solving skills
- Attention to detail and accuracy
- Strong communication and interpersonal skills
- Financial planning at all levels
- Ability to work effectively in a fast-paced environment
Skills and Competencies:
- Strong financial acumen and analytical skills.
- Excellent knowledge of accounting principles and financial regulations.
- Proficiency in financial modeling and forecasting techniques.
- Advanced Excel skills and experience with financial software (e.g., ERP systems).
- Effective communication and presentation skills.
- Ability to work independently and as part of a team.
- Strong leadership and people management skills.
Additional Information
Our client always they think ahead, satisfying guests’ needs in unique, delightful and surprising ways. Our client people undoubtedly drive the success of their business, so they will invest in your skills to allow you to grow and progress through your career. You will feel valued as part of a close-knit well skilled team who thrive on delivering exceptional guest & trade partner experiences, working in an environment focused on fostering the best workplace culture. They are an inclusive group and their ambition is to attract, recruit and promote diverse talent.
JOB TITLE: VOLUNTEER – LOAN RECOVERY OFFICER
Job Purpose
The Loan Recovery Officer (LRO) is responsible for receivables risk management (RRM). This includes among others: calling customers as per assigned portfolio, customer workout (Rescheduling customers), and portfolio management.
Responsible for dealing with all customers who are behind on their loans in a timely and professional manner.
Responsibilities
- Making precautionary calls to customers related to account issues or payments due
- Documentation of all loan recovery calls appropriately in the loan workout cases-comment explaining the situation, next action, and date for next action correctly defined
- Escalation of all difficult cases to the company Business Executives (RBEs)
- Working independently on defined tasks and smaller projects identified jointly with the Head of finance or Team Leader, to help realize the department’s objective.
- Proving commercial and financial awareness in completing assigned tasks
- Completing assigned tasks in line with applicable policies, guidelines, processes, and procedures
- Contributing ideas for the Continuous Improvement Process (CIP) of the department, especially where directly applicable to assigned tasks
- Seeking opportunities to learn and develop within the company. and through training
- Undertake any other related duties as assigned by the line management from time to time
Accountabilities
- Quality of departmental service
- Asset management
- S/he is accountable for adherence to the company’s Policy
Knowledge and skills
Experience:
- Good understanding of loan accounts
- Previous experience in a business dealing with loans is a plus
- Experience in customer relationship management
- Team player
- Computer literacy, particularly good working knowledge of Microsoft Excel
- Self-starter with a passion for assigned responsibilities
- Behavioral – flexible, eager to learn, problem-solving, team player, creative, etc.
Qualifications:
- A minimum Holder of a Bachelor’s Degree in Business Administration, Microfinance, or any other related field
Language(s):
- Fluency in Swahili and English languages with excellent verbal communication skill
Technology:
- Experience in using Microsoft applications, computer, and smartphone literate.
Job Experience: No Requirements
Work Hours: 8
How to apply:
Share CV, Cover Letter & Previous employment certificates of service on or before 30th June, 2024 to application@expertconsultancy.co.tz
You Email subject head should read (Volunteer Job Vacancy as Loan Recovery (JV/ECL/LRO/19)
You can also call/WhatsApp us on +255759261468 (Ismael Nassary) for any inquiries.
How to apply!
Please send your CV and Cover letter quoting the job title on the email subject (Human Capital Manager Job Vacancy (JV/ECL/SL20/24) on or before 10th July 2024 to application@expertconsultancy.co.tz
NOTE:
Please ready & understand the positions requirements before sharing your application with us. We regret to inform that with volumes of CV’s received, we will be able to reply to only candidates who will meet the required qualifications & experience.
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