Position Title: Warranty Service Support Officer
About the role
The Warranty Services Assistant will support the Repair Services Coordinator in the execution of warranty functions.
Duties and Responsibilities
- Liaise with the Repair Services Coordinator to manage and track inventory through weekly stock take.
- Liaise with the Repair Services Coordinator to ensure spare parts received from production are thoroughly inspected, counted, and transferred in ERP.
- Manage and track inventory through weekly stock take.
- Liaise with the Repair Service coordinator to ensure all countries are restocked with parts.
- Assist in tracking warranty parts dispatched to repair stations through ERP and Excel
- Assist in tracking consumption of inventory through service orders.
- Maintain records of all warranty expenses for reporting purposes.
- Establish and maintain communication with service station personnel.
- Provide initial and ongoing training on product repair to service station personnel.
- Liaise with the Repair Service Coordinator to onboard new service stations.
- Promptly identify and communicate any abnormal field failures.
- Prepare reports and documentation of service station trips and training, including product photos and physical samples.
- Ensure BURN-approved standard operating procedures are properly implemented.
- Liaise with the Repair Service Coordinator to ensure service stations and all related repair processes meet expected standards.
Skills and Experience
- A degree in a business-related discipline.
- A track record of 1-2 years of relevant professional experience.
- Proficiency in the utilization of the Microsoft Office suite.
- Demonstrated self-motivation and a strong aptitude for collaborative teamwork.
- Exceptional attention to detail and exemplary organizational capabilities.
- Proficiency in effective communication, both written and verbal, in both English and French.
- Knowledge of inventory management practices.
Qualified Female Candidates encouraged to Apply
BURN does not charge a fee at any stage of the recruitment process (application, interview, meeting, processing, training, or any other fees).
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